Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Communications APIs & Applications:
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.
Why this role matters:
The Content team is looking for a Senior Thought Leadership Writer to own the long-form voice that shapes how the world’s most influential business leaders think about AI and its role in transforming enterprise communications. This person is part journalist, part researcher, part strategist — someone who can independently identify the ideas worth writing about, do the work to make those ideas defensible and original, and translate them into authoritative content that earns the attention of C-Suite audiences at global enterprises.
This is not a role for someone who executes on briefs. It’s for someone who writes the brief — and then delivers content that changes the conversation.
Your key responsibilities:
- Own the development of high-impact, long-form thought leadership content across multiple formats including white papers, research reports, executive bylines, contributed articles, deep-dive guides, and point-of-view essays
- Independently conduct research to surface cutting-edge topics, emerging trends, and market shifts — synthesizing industry data, analyst reports, and primary sources into compelling, original narratives
- Keep a pulse on competitor activity and market trends to identify content whitespace and ensure Vonage’s thought leadership is genuinely differentiated
- Develop and maintain a deep understanding of how AI is reshaping enterprise communications, customer experience, and business operations — and translate that understanding into content that resonates with senior decision-makers
- Write for distinct enterprise audiences — with a particular focus on C-Suite readers including Chief Executive Officers, Chief Information Officers, Chief Digital Officers, and other executive stakeholders
- Partner closely with subject matter experts to ensure content reflects Vonage’s most current positioning and strategic narrative
- Bring a journalist’s instinct to every assignment — pursuing original angles, conducting interviews and background research, and building arguments grounded in evidence
- Contribute to Vonage’s overall content strategy by identifying new thought leadership opportunities and advocating for the ideas, formats, and publishing channels that will drive the greatest impact
What you’ll bring:
Required:
- 7-10+ years of professional writing experience, with a demonstrated track record of producing long-form thought leadership, editorial content, or investigative journalism at a high level
- Deep, fluent knowledge of artificial intelligence — including generative AI, large language models, AI agents, and the strategic and organizational implications of AI adoption in the enterprise
- Proven ability to conduct independent research, synthesize complex information, and develop original, defensible points of view without relying on prescribed briefs or talking points
- Strong analytical instincts and experience performing competitor content analysis and monitoring market trends to inform editorial strategy
- Experience writing for C-Suite audiences — an innate understanding of what earns executive attention and credibility
- Experience working directly with or interviewing senior executives and subject matter experts
- Exceptional editorial judgment: you know the difference between a story and a press release, between a genuine insight and a repackaged vendor claim
- Comfort working in a fast-moving, matrixed B2B technology environment with multiple stakeholders and evolving priorities
- Strong portfolio demonstrating long-form writing on complex, high-stakes topics — preferably in enterprise technology, AI, or business strategy
Experience we consider a plus:
- Familiarity with the CPaaS, cloud communications, or enterprise SaaS market
- Bachelor’s degree or higher; degree in Journalism, English, Communications, or a related field preferred
- Additional preferred education backgrounds: Political Science or Public Policy (for analytical rigor and systems thinking), Computer Science or Information Technology (for deep technical fluency), Business Administration / MBA (for enterprise strategy credibility), or Cognitive Science / Philosophy (for AI ethics and reasoning depth)
Where you will work:
We are open to considering fully remote candidates located within the United States.
Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
How you’ll benefit:
- Company Bonus or Commission Structure (depending on the role)
- Medical, Dental, and Vision Coverage Options
- 401(k) Savings Plan
- Company-Paid Basic Life and AD&D Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Maternity/Parental Leave
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Employee Support Program (EAP)
- Voluntary Supplemental Insurance
- Lifestyle Benefits
- Volunteer Time Off (VTO)
- Tuition Reimbursement - available for select positions; full details will be shared during the interview process
Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB
US Pay Transparency
$145,024—$190,000 USD
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
