Job description
Company Description
A leading chain quick-serve restaurant brand known for creating category-leading customer experiences. This brand is obsessed with delivering differentiated customer service in every interaction. Hospitality is built into their brand.
Contract Details
- 40 hrs/week
- Contract through end of 2026
- Hourly Rate: $80-90/hr
- Start date - March 2026
- This position is in Atlanta, GA. Hybrid work environment with Tuesdays and one other day per week in the office
Job Description
You will play a critical role in designing user experiences for our digital customer-facing products as the company undergoes major transformation initiatives in 2026. This role focuses on consumer-facing app and web experiences, working on either the Menu Transformation team or the Membership Program Evolution team.
The company is embarking on two major priorities: (1) rebuilding the menu database system from the ground up to enable innovation like voice ordering, autonomous delivery, and expanded menu variety, and (2) evolving the membership program to provide more exclusivity, access, and value beyond the current earn-and-burn model.
Your Focus
This role leans more toward UX and structural thinking rather than pure visual design. You’ll be solving problems like: How should the menu system structurally work? What does a nutrition-forward digital menu experience even mean? How do we create better member exclusivity and access?
Responsibilities
- Design user experiences for consumer-facing mobile app and web products
- Think structurally about how systems need to work, not just how they look
- Work closely with UX researchers to translate findings into design solutions
- Collaborate with product managers, engineers, and strategists to define product direction
- Create wireframes, user flows, and prototypes that communicate structural solutions
- Participate in design critiques and present work to stakeholders
- Contribute to design system and maintain consistency across digital products
- Balance business goals with user needs in design decisions
Qualifications
Experience Requirements:
- 7+ years of UX design experience
- Strong focus on UX and structural thinking over visual design
- Experience designing consumer-facing mobile and/or web applications
- Proven ability to tackle ambiguous problems and define structural solutions
Essential Skills:
- Systems thinking - ability to understand how things need to work structurally
- Strong UX fundamentals in information architecture and interaction design
- Ability to translate research insights into design solutions
- Comfortable working on problems where the answer isn’t immediately clear
- Strong collaboration and communication skills
- Experience working in agile environments
Working Style:
- Comfortable with ambiguity and unclear requirements
- Self-directed and able to work independently
- Collaborative mindset for cross-functional teamwork
- Ability to balance user needs with business objectives
Additional Information
Current Team Context
- You’ll work on either the Menu Transformation or Membership Program Evolution initiatives
- The team includes designers, researchers, strategists, product managers, and engineers
Key Success Factors
- Strong structural and systems thinking
- Ability to work on problems that don’t have obvious solutions
- Comfort with ambiguity and figuring things out
- Collaborative approach to working with researchers and strategists
- Focus on “how it works” before “how it looks”
Professional Growth Opportunity
- Work on transformation initiatives that will impact millions of customers
- Contribute to menu innovation and loyalty program evolution
- Collaborate with experienced design, research, and strategy teams
We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, marital status, or any other status protected under federal, state, or local law.
