Job Description
Position: Customer Support Representative (Remote)
Location: Remote
Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That’s why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Why we’re seeking for a Customer Support representative:
As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we’d love to hear from you.
Responsibilities:
Efficiently handle a large number of chats and calls (no cold calling)
Proactively provide in-depth details about our electric bikes and arrange appointments
Address customer concerns and objections diligently, ensuring their satisfaction
Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients
Native/Fluent Spanish speaker
Excellent knowledge of English (C1-C2 level)
1+ years of experience in support/sales role
Exceptional problem-solving and negotiation skills
High-speed internet connection, personal computer, and headset
Competitive salary with performance bonuses
Friendly and supportive team
Opportunity to work and grow professionally at an international level
