Job description
About XRHealth
XRHealth is expanding its DME and Virtual Clinic services and is hiring a Patient Enrollment Specialist to convert patient leads into active enrollments. This role is focused on speed, volume, and conversion, working a steady flow of inbound and referred patient leads.
The Role
As a Patient Enrollment Specialist, you will be responsible for contacting patient leads, driving enrollments, and closing sign-ups for XRHealth’s DME and virtual clinic offerings. You will manage patients through the enrollment process, including insurance and Medicare verification, and will be measured primarily on lead-to-enrollment conversion and productivity.
This is a full-time position and can be performed On-Site/Hybrid from Needham, MA, or fully remote within the U.S.
Key Responsibilities
- Convert inbound and referred patient leads into enrolled XRHealth patients
- Make high-volume outbound calls to patients to drive sign-ups
- Clearly explain XRHealth’s services, enrollment requirements, and next steps
- Overcome common objections related to insurance, technology use, or readiness
- Verify insurance eligibility and benefits, with a strong focus on Medicare
- Collect and manage required enrollment documentation
- Move patients efficiently through the enrollment funnel to activation
- Accurately log all activity, lead status, and outcomes in the CRM
- Consistently meet or exceed daily, weekly, and monthly conversion targets
- Work closely with internal teams to remove blockers and accelerate enrollment
Requirements
- 2+ years of experience in healthcare sales, patient enrollment, DME sales, or patient access
- Proven ability to convert leads and close enrollments
- Strong working knowledge of insurance and Medicare processes
- Comfortable working in phone-heavy, metrics-driven environments
- Strong closing skills and objection-handling ability
- Experience using a CRM (HubSpot experience is a plus)
- Ability to work full-time in an On-Site/Hybrid (Needham, MA) or Remote (U.S.) role
- Availability to work a 5-day schedule that may include weekends (not limited to Monday–Friday)
What We Offer
- Base base salary plus performance-based commission or incentives
- Clear performance metrics and growth opportunities
- Steady flow of qualified patient leads
- Flexible work setup (on-site, hybrid, or remote)
- Opportunity to work with innovative, reimbursed healthcare technology
