Job Description
Remote, Latin America, Full Time, Individual Contributor, +3 years of experience
Who We Are
At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
We empower high-performing teams at brands like InDrive, McDonald’s, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We’re looking for a Key Account Manager who is ready to own some of Yuno’s most strategic client relationships and turn them into long-term, high-impact partnerships. This role sits at the intersection of revenue growth, client success, and product feedback — making it one of the most visible and cross-functional positions in our commercial organization.
You will be the primary point of contact for key accounts, which means your clients will trust you to understand their business as well as they do. That level of trust isn’t built overnight — it requires genuine curiosity about what your clients are trying to achieve, and the transparency to always set honest expectations, even when the answer is complex or the timeline is longer than anyone would like. At Yuno, we believe that honest relationships are the foundation of durable growth.
This role will also push you to think beyond the accounts you manage today. The payments landscape is evolving fast, and the best KAMs at Yuno are the ones who bring new ideas to the table, spot opportunities before clients ask for them, and collaborate closely with Sales, Product, and Finance to make those opportunities real. We don’t want someone who manages a portfolio — we want someone who grows it with ambition.
If you’re energized by building something meaningful with clients, thrive when no two days look the same, and want your work to have a direct impact on Yuno’s global expansion — this role is for you.
Your Contribution Will Be
Serve as the primary contact and strategic partner for key accounts, building deep and trusted client relationships
Drive revenue growth through upselling, cross-selling, and identifying new business opportunities within existing accounts
Monitor client health and satisfaction, proactively addressing concerns before they become issues
Collaborate cross-functionally with Sales, Product, Finance, Legal, and Operations to ensure seamless service delivery
Oversee the end-to-end implementation and scaling of accounts, from onboarding to long-term expansion
Analyze account performance data to inform strategic decisions and track progress against targets
Prepare and deliver high-quality presentations and reports for internal stakeholders and clients
Gather and channel client feedback to help shape product and service improvements
Stay current on market trends, competitor activity, and payment industry developments to bring strategic insights to your accounts
Skills You Need
Minimum Qualifications
Fluent in English and Spanish
3+ years of experience in Key Account Management, Customer Success, or Client Relationship Management, with international clients in payments or tech
Strong ability to manage a portfolio of accounts simultaneously without losing attention to detail
Excellent communication, negotiation, and presentation skills — written and verbal
Strategic thinker who can structure complex client situations into clear action plans
High ownership mindset: you follow through, you close loops, you take responsibility
Comfortable operating in fast-paced, ambiguous environments where priorities can shift quickly
Collaborative and adaptable — you thrive in a startup setting where cross-functional work is the norm
Experience in payments, financial services, or fintech is a strong plus
Background in Project Management or Product Management is a bonus
What We Offer at Yuno
Competitive Compensation
Remote Work – You can work from everywhere!
Home Office Bonus – A one-time allowance to help you create your ideal home office.
Work Equipment
Stock Options
Health Plan wherever you are.
Flexible Days Off
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at [email protected].
