Job Description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Our client is a leading US-based technology-enabled transportation and logistics company providing comprehensive freight brokerage and supply chain management services across North America. They leverage proprietary technology platforms to deliver efficient, reliable transportation solutions for their customers.
Position Overview
We are seeking a detail-oriented Account Executive - Operations to manage the complete lifecycle of assigned shipments from quote through delivery. This role involves proactive booking, carrier coordination, problem-solving, and client communication to ensure seamless execution of freight operations. You will work cross-functionally to support multiple sales representatives and ensure all shipments are executed on time and within budget.
Key Responsibilities
Shipment Management
Quote, book, dispatch, manage, and track all assigned shipments using the company’s proprietary TMS
Ensure all shipments are proactively booked and monitored for carrier on-time pickup and delivery
Schedule carrier pickup and delivery appointments according to client-specific needs and priorities
Monitor shipments throughout transit and provide proactive status updates
Problem-Solving & Issue Resolution
Confidently troubleshoot and resolve any issues such as missed pickups, late deliveries, and carrier delays
Take immediate action to find solutions and minimize disruption to customer operations
Handle escalations professionally and efficiently
Client & Internal Communication
Proactively communicate shipment updates and any potential issues to client sales teams
Communicate accessorials to internal client sales teams proactively to minimize financial impact to gross margin and revenue
Ensure accuracy and timeliness of billing, while notifying client sales teams promptly of any changes or adjustments
Maintain regular communication with carriers, customers, and internal stakeholders
Operations & Collaboration
Follow and maintain established operating procedures and SOPs
Collaborate with other team members daily to ensure coverage of loads is fulfilled
Support multiple sales representatives across various teams and managers
Have the ability to cross-functionally cover multiple roles for team members when they are out of the office
Become an expert in using the company’s proprietary technology to fulfill client requests
Billing & Documentation
Ensure accurate and timely billing for all shipments
Notify sales teams promptly of any billing changes, adjustments, or accessorial charges
Maintain accurate documentation and records in the TMS
Requirements
1-3 years of experience in logistics coordination, freight operations, or freight brokerage
Strong problem-solving skills with ability to handle unexpected issues and find quick solutions
Excellent written and verbal English communication skills
Proactive mindset with strong attention to detail
Ability to multitask and manage multiple shipments simultaneously
Experience with Transportation Management Systems (TMS)
Strong organizational skills and ability to prioritize effectively
Customer service-oriented with professional communication style
Team player willing to collaborate and provide backup coverage for colleagues
Comfortable working in a fast-paced, deadline-driven environment
Working conditions:
Working schedule: Monday - Friday, 8-5 PM CST
Work mode - hybrid/remote
Competitive Salary in USD
10+ business days of paid time off
Equipment provided
A supportive team
Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
