Job Description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Our client is a leading US-based technology-enabled transportation and logistics company providing comprehensive freight brokerage and supply chain management services across North America. They leverage proprietary technology platforms to deliver efficient, reliable transportation solutions for their customers.
We are looking for an Afterhours Account Executive with experience in U.S. logistics, freight brokerage, or expedited transportation. The primary focus will be managing expedited freight, especially smaller equipment such as cargo vans, Sprinter vans, and box trucks. The role will include tracking active shipments, sourcing carriers, coordinating pickups and deliveries, resolving after-hours issues, and communicating with customers. When expedited volume is low, the person will also support Truckload operations through tracking, carrier communication, and general load support.
Key Responsibilities
Source carriers and secure capacity for expedited shipments, including cargo vans, Sprinter vans, and box trucks.
Dispatch small equipment and Truckload shipments for specific customers.
Track active expedited shipments and monitor their status from pickup to delivery.
Communicate with drivers, carriers, customers, and internal teams to provide timely updates.
Handle after-hours issues, delays, missed appointments, and other shipment-related problems.
Coordinate pickups and deliveries and make sure shipments stay on schedule.
Enter loads and update shipment information in the TMS as needed.
Maintain regular customer communication and respond to shipment-related questions.
Support Truckload operations during slower expedited periods, including tracking and carrier communication.
Proactively resolve operational issues to ensure smooth shipment execution and strong customer service.
Requirements
1+ years of experience in U.S. freight brokerage, logistics, dispatch, or expedited transportation.
Hands-on experience with expedited freight and smaller equipment, such as cargo vans, Sprinter vans, and box trucks.
Strong experience in carrier sourcing, dispatching, shipment tracking, and issue resolution.
Excellent communication skills and ability to work independently in an after-hours environment.
Working conditions:
Working schedule: Friday - Monday 8am-6pm CST
Work mode - hybrid/remote
Competitive Salary in USD
10+ business days of paid time off
Equipment provided
A supportive team
Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
