Job Description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Our client is a U.S.-based freight brokerage company operating in a fast-paced, high-volume environment, focused on delivering reliable truckload transportation solutions across the domestic market.
Position Overview:
Carrier Representatives are the engine behind our ability to execute. This is not a โpost and prayโ role; we are building a team of professionals who understand the freight market, move with urgency, and build real carrier relationships. Carrier Reps are expected to take ownership of coverage, think critically under pressure, and operate with discipline in a fast-moving environment.
Key Responsibilities:
Load Coverage & Execution
Secure capacity for customer shipments across dry van, reefer, flatbed, and specialized modes
Manage multiple loads simultaneously with clear prioritization based on urgency and service impact
Ensure on-time pickup and delivery through proactive communication and tracking
Carrier Sourcing & Network Development
Build and maintain a reliable carrier network, not just transactional load board coverage
Develop lane-specific carrier relationships to improve consistency and pricing
Utilize multiple sourcing channels beyond load boards (direct outreach, relationship building, repeat carriers)
Negotiation & Rate Management
Negotiate competitive rates aligned with market conditions and lane history
Avoid overpaying through proper use of tools like Greenscreens and historical data
Escalate appropriately when market conditions shift or challenges arise
Operational Discipline
Maintain accurate and up-to-date load information within the TMS
Follow defined workflows for communication, updates, and documentation
Ensure all loads have clear ownership and status visibility at all times
Collaboration & Communication
Work closely with Customer Sales and Track & Trace teams to ensure seamless execution
Provide timely updates on uncovered, at-risk, or delayed shipments
Communicate proactively with carriers and internal teams
What Success Looks Like (KPIs)
High coverage ratio with minimal service failures
Strong on-time pickup and delivery performance
Consistent use of repeat carriers vs. one-off coverage
Competitive buy rates aligned with market benchmarks
Accurate and timely system updates and communication
Required Tools & Technology
Candidates should have experience with:
Load boards: DAT
Tracking tools: Trucker Tools
Pricing tools: Greenscreens
Compliance tools: Highway, SaferWatch / Safer Stat
TMS platforms (experience preferred)
Communication tools: email, internal chat systems
Requirements
2-3 + years of experience in Carrier Sales / Capacity / Freight Brokerage
Experience in a high-volume brokerage environment
Strong understanding of rate negotiation and market dynamics
Ability to prioritize and manage multiple loads effectively
Proven experience building carrier relationships, not solely relying on load boards
Hands-on experience with tools such as DAT, Trucker Tools, Greenscreens, Highway, or similar
Strong sense of urgency, ownership, and problem-solving skills
Working conditions:
Working schedule: Monday โ Friday, 6:00 AM โ 8:00 AM EST
Work mode - hybrid/remote
Competitive Salary in USD
10+ business days of paid time off
Equipment provided
A supportive team
Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
