Job Description
Description
The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team.
Duties & Responsibilities
Maintaining data in ERP system daily
Placing orders for clients in conjunction with the account managers
Work with warehouse personnel to schedule smaller orders
Emailing weekly inventory sheet to clients
Assisting customer service team with shipping items for customers
Answering emails and direct call inquiries
Taking messages – sending them via email to the appropriate person
Assisting AM - shipping items, packing, shipping innovations to the correct addresses
Handle sensitive information in a confidential manner
Learning the shipping coordinator position to be a back up
Lead and complete several projects for the customer service and sales teams
Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner
Assist in the maintaining a customer database with the Pre-Planner
Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers
Working conditions:
Working schedule: Mon-Fri 8 am - 5 pm EST
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
Qualifications and Key Competencies
Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail
Highly resourceful team player with the ability to also be effective independently
Adaptable to various competing and frequently changing demands
High proficiency in computer technology and systems operations
Excellent verbal and written communication and interpersonal skills
Excellent interpersonal and organizational skills with strong attention to detail and accuracy
Ability to work efficiently in a dynamic fast-paced environment
Effective time management skills and the ability to meet deadlines
Ability to handle frequent interruptions
Excellent attendance and reliability
Requirements:
Proficient in Microsoft Office Suite required
ERP system support and data entry
Experience in manufacturing and/or dietary supplements is helpful but not necessary
