Job Description
Description
Zelh is seeking a dependable, detail-oriented Track & Trace Coordinator to support our freight brokerage operations. This position is responsible for monitoring active shipments from pickup through final delivery, maintaining accurate load information, communicating with carriers and drivers, and quickly identifying potential service issues. The Track & Trace Coordinator plays an important role in providing excellent customer service by ensuring our team always knows where each shipment is and whether it is operating according to schedule. This is a fast-paced position requiring strong communication, organization, follow-through, and the ability to manage multiple shipments simultaneously.
Key Responsibilities
•Monitor active shipments from dispatch through final delivery.
•Contact carriers and drivers to obtain accurate pickup, transit, and delivery updates.
•Confirm drivers are on schedule for pickup and delivery appointments.
•Verify arrival and departure times at shippers and receivers.
•Update shipment status, notes, ETA information, and appointment details in the TMS.
•Identify late trucks, missed appointments, breakdowns, detention, rejected product, temperature issues, and other potential service failures.
•Immediately escalate significant service issues to the appropriate operations or sales team member.
•Proactively communicate delays rather than waiting for customers or internal team members to discover an issue.
•Maintain consistent communication with carriers until problems are resolved.
•Obtain and upload Bills of Lading, Proofs of Delivery, lumper receipts, and other required shipment documentation.
•Assist with scheduling and confirming pickup and delivery appointments as needed.
•Ensure completed loads contain the information and documentation necessary for billing.
•Maintain clear, professional, and accurate notes so another team member can quickly understand the status of any shipment.
•Assist Customer Sales and Carrier Sales representatives with operational support as needed.
Working conditions:
- Work schedule:
T&T #2
Wednesday–Thursday: 11 PM–7 AM CST
Friday: 7 PM–3 AM CST
Saturday–Sunday: 3:30 PM–11:30 PM CST
Monday & Tuesday: Days off
1-hour unpaid lunch break during each shift
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
Extremely dependable with strong follow-through.
Detail-oriented and organized.
Comfortable making frequent phone calls, sending emails, and communicating by text.
Able to manage a high volume of shipments without losing track of details.
Strong sense of urgency when something is going wrong.
Able to recognize potential problems before they become customer service failures.
Comfortable working independently and making decisions within established procedures.
Strong written and verbal English communication skills.
Able to remain professional when dealing with frustrated drivers, carriers, customers, or facilities.
Experience in freight brokerage, trucking, transportation, dispatch, or logistics is preferred but not required.
Experience with a Transportation Management System (TMS) is preferred.
What Success Looks Like
- A successful Track & Trace Coordinator doesn’t simply enter updates into the system. They own shipment visibility.
