Job Description
Description
We are seeking a motivated and dependable Entry-Level Operations & Customer Service Representative to support day-to-day warehousing and logistics operations. This role serves as a key point of communication between customers, warehouse teams, carriers, and internal operations.
The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and eager to build a career in logistics and supply chain. Previous warehousing or logistics experience is helpful but not required. Training will be provided.
Key Responsibilities
Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity.
Monitor inbound and outbound shipments and provide timely status updates.
Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately.
Enter and maintain customer orders and shipment information in warehouse and transportation systems.
Schedule and coordinate pickup and delivery appointments with customers and carriers.
Track shipments and proactively communicate delays, exceptions, or operational issues.
Respond to customer questions through phone, email, and internal communication platforms.
Assist with inventory inquiries, order discrepancies, damaged freight, and missing product.
Review shipping and receiving documentation for accuracy.
Maintain accurate notes and records for customer accounts and operational activities.
Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly.
Assist with daily reporting and other administrative or operational tasks as needed.
Working conditions:
- Work schedule:
Shifts: ( ALL TIMES CST).
Agent 1 - Mon - Fri. - 0700-1500 CST
Agent 2 - Mon - Fri - 0700-1500 CST
Agent 3 - Wed - Sun - 0700-1500 CST
Agent 4 - Mon - Fri - 1500-2300 CST
Agent 5 - Mon - Fri - 1500-2300 CST
Agent 6 - Wed - Sun - 1500-2300 CST
Agent 7 - Wed - Sun - 0700-1600 CST
Agent 8 - Mon - Fri - 2300-0700 CST
Agent 9 - Wed - Sun - 2300-0700 CST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
Qualifications
High school diploma or equivalent required; college degree preferred but not required.
Entry-level candidates are encouraged to apply.
Strong written and verbal communication skills.
Customer-focused with a professional and positive attitude.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Comfortable using computers, email, Microsoft Office, and learning new software.
Ability to communicate effectively with customers, warehouse employees, drivers, and internal teams.
Willingness to learn warehousing, transportation, inventory, and supply-chain processes.
Preferred Skills
Previous customer service, administrative, warehouse, transportation, or logistics experience.
Familiarity with a Warehouse Management System (WMS) or Transportation Management System (TMS).
Basic understanding of shipping, receiving, inventory, BOLs, PODs, and freight terminology.
Experience communicating with truck drivers or transportation carriers is a plus.
Key Competencies
Customer service
Communication
Attention to detail
Problem solving
Sense of urgency
Organization and time management
Teamwork
Reliability and accountability
Ability to learn quickly
What Success Looks Like
A successful Operations & Customer Service Representative keeps customers informed, maintains accurate information, communicates effectively with the warehouse, and helps ensure freight moves through the facility efficiently and accurately. As the employee develops, they will gain broader exposure to warehouse operations, inventory management, transportation, and customer account management.
