Job description
Company Description
About Bench:
Bench is a tech-powered bookkeeping and tax service provider for small businesses across the U.S. Our platform combines expert human bookkeepers with intuitive software, enabling better financial clarity through cash-basis accounting.
Why You’ll Love Working Here:
If you’re passionate about helping small businesses, thrive in a collaborative environment, and value candor, impact, and care, you’ll feel at home at Bench. We offer a remote-first culture, career development opportunities, and a supportive team environment.
Job Description
What You’ll Be Doing:
📌 Bookkeeping & Account Management
Categorize transactions, reconcile accounts, and maintain accurate ledgers
Identify discrepancies and make necessary account adjustments
Conduct monthly reviews to ensure financial accuracy
📌 Client Support & Communication
Serve as the primary contact for assigned clients
Provide clear, empathetic guidance via chat, email, and phone
Build meaningful relationships with small business owners
📌 Problem Solving & Ownership
Proactively identify and resolve issues
Take full ownership of client satisfaction and deliverables
Collaborate across teams using tools like Bench App, Salesforce, and Slack
Qualifications
What You’ll Bring:
2+ years of U.S. bookkeeping or tax filing experience
Strong communication skills and customer service mindset
Proficiency in QuickBooks, Xero, or similar software
Meticulous attention to detail and a proactive attitude
Degree in Accounting, Finance, or related field (or equivalent experience)
Requirements:
Must be based in the Philippines and able to work North American business hours (9 AM – 5 PM EST or PST)
Must meet Bench’s minimum hardware and internet requirements to effectively run our tools and systems
What We Offer:
Remote-first flexibility
A collaborative, tech-savvy, and growth-oriented team
Continuous learning and development opportunities
Additional Information
Work Environment:
- Remote
- All your information will be kept confidential according to EEO guidelines.
