Job description
Sword Health is on a mission to free two billion people from pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.
Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.
As our Chief of Staff, Commercial, you will work closely with leadership to drive key initiatives within the Commercial team. This role involves coordinating operational efforts, supporting strategic priorities, and ensuring the Commercial team can focus on delivering exceptional customer outcomes. You will act as a trusted partner, helping align the team with company-wide goals.
What you’ll be doing
- Partner with the leadership team to support the development and execution of strategies that align with company objectives.
- Conduct research and analyze customer data (e.g., satisfaction scores, churn rates, and engagement metrics) to inform decision-making.
- Prepare materials such as presentations, reports, and updates for the Commercial team, and present in internal meetings and external customer engagements.
- Facilitate communication between company leaders, Commercial Leaders and other departments to ensure alignment on priorities.
- Track action items, monitor deadlines, and ensure timely delivery of Commerical projects and initiatives.
- Assist in analyzing metrics and trends, preparing dashboards and summaries for company leadership review.
- Act as a bridge between the Commercial leadership and internal stakeholders, fostering strong relationships and clear communication.
- Coordinate and participate in customer meetings, team syncs, or industry events on behalf of the team when required.
- Manage smaller-scale special projects or initiatives assigned by leadership, ensuring successful and timely outcomes.
- Research Commercial industry best practices and provide recommendations to improve team processes and customer outcomes.
- Drive collaboration across teams to achieve customer-centric goals and deliverables.
What you need to have:
- Bachelor’s degree in business, marketing, communications, or a related field.
- Experience in a strategic support role, ideally in a technology or sales-focused environment.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Solid organizational and coordination abilities, with an eye for detail and follow-through.
- Excellent communication and interpersonal skills to work effectively with diverse teams and stakeholders.
- Ability to manage confidential information with professionalism and discretion.
- Business acumen and the ability to adapt to evolving priorities in a dynamic environment.
- Comfort working in a fast-paced setting with a passion for solving Commercial challenges.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform
*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
*Please note that this position does not offer relocation assistance. If in Portugal, candidates must possess a valid EU visa and be based in Portugal.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
