Job description
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visitmiovision.com.
Position Summary
Miovision is looking for an ITS Customer Success Manager to join our team. Specifically, we’re looking to fill this role in our Central (North Dakota, Kansas, Wisconsin, Illinois, Michigan, Virginia, and North Carolina) territory. We love to meet our customer’s needs with every interaction. We’re passionate about meeting customer needs with every interaction, and our CSMs play a key role in making that happen. This team is responsible for proactively managing post-sales relationships, driving customer health and retention, supporting revenue growth, and championing a customer-first culture. If you’re energized by building meaningful partnerships and solving real problems, this role is for you.
As a CSM, you’ll be at the forefront of new customer introductions, onboarding, and ensuring a great experience at every step. You’ll work closely with clients to help them achieve ROI, share industry best practices, and guide them in using Miovision’s solutions to their full potential. You’ll also collaborate cross-functionally to ensure our customers’ voices are heard and their goals are met. As a CSM, you’ll become a product expert who can guide customers in developing and executing strategies that drive success.
Key Accountabilities
- Manage customer relationships from “new to renew”, including onboarding, adoption, retention, and expansion.
- Document each individual customer journey and implementation process with accuracy and a focus on data integrity.
- Build trusted relationships with customers including executive sponsors, key contacts, and end-users.
- Own a book of business and drive strong retention and growth partners and customers.
- Effectively advocate for our customers while collaborating cross-functionally to evolve, scale, and improve the customer experience.
- Develop a deep understanding of each customer’s key objectives and deliver strategic, consultative support to help achieve them.
- Identify challenges early and proactively create solutions, both for customers and internal teams.
- Proactively monitor customer health, flag risks and opportunities, and manage escalations with urgency and care.
- Partner with the product team to improve product documentation and customer enablement resources.
- Support customers and our distributor network with technical implementation of both Miovision hardware and software.
- Travel is required approximately 50% of the time across the United States and North America
Skills/Qualifications
- Bachelor’s degree or equivalent experience in information technology, engineering, or business development.
- Extensive experience in technical account management, project management, installation, or configuration in a technical field.
- Extensive experience supporting B2B customers in a technical industry
- Results-oriented, with a focus on driving technical and commercial outcomes for both Miovision and the customers you support
- Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
- Ability to learn technical concepts and align product capabilities with customer needs.
- Empathetic and customer-focused, with a passion for understanding and solving customer challenges
- Demonstrated leadership qualities, with the ability to be assertive, solve technical problems, build effective solutions,, and improve the processes and people around you.
- Excellent verbal and written communication skills
- Travel 50%
Additional Assets
- Experience in the Traffic and ITS industry
- Experience with networking and IoT
- Fluent in additional language a plus (French or Spanish preferred)
Perks and Benefits
- Comprehensive health benefits starting on day one
- Variable Incentive Plan
- 401(k) matching
- Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
- Internet subsidy and a remote work allowance
- Unlimited vacation policy
- Virtual fitness classes
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [email protected].
To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.
