Summary
The job is for a 100% remote Customer Success Manager position at PerformYard, a fast-growing SaaS company. The role involves building long-lasting relationships with customers, implementing the software product, providing training, and acting as a voice for the customer to improve satisfaction and identify process improvements or product requirements.
Requirements
- Bachelor's Degree
- Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
- Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
- Enthusiastic and proactive self-starter with ability to communicate
- Empathy for customer experience, and a desire to make customers successful
- Understanding or previous use of CRM, Customer Success or Help software tools
- Excited to operate in a fast paced start-up environment
Responsibilities
- Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
- Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
- Respond to phone calls and emails to support adoption, usage and expansion within the customer base
- Meet or exceed aggressive responsiveness and quality goals
- Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
- Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
- Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
Benefits
- Medical, dental, and vision health insurance benefits w/ HSA plan
- Disability insurance
- 401k plan
- Generous PTO, paid holidays and other benefits
