Job description
🌍 About Triptease
Join Triptease — a high-growth SaaS company reshaping the future of hotel distribution. We help hoteliers take back control from OTAs by equipping them with the tools to grow direct bookings, protect margins, and strengthen guest loyalty.
Our platform combines proprietary hotel data, AI-driven marketing tools, and advanced pricing intelligence to give hoteliers an edge. With over £1 billion in direct revenue driven for clients annually and a global presence - this is your chance to be part of something big.
💡 Why This Role?
Ready to accelerate your career in Customer Success while making a real difference in the travel industry?
We’re looking for a smart, driven and customer-obsessed individual to join our global CS team as a Customer Success Manager. This is a fantastic opportunity for someone with 2–3 years of experience who’s ready to take the next step, own relationships, and grow fast with a supportive team around them.
💼 What You’ll Do
🎯 Own Your Portfolio - Manage ~25–30 hotel accounts. You’ll be their go-to advisor — ensuring they’re successful on the platform, achieving goals, and sticking around long term.
💬 Be Their Strategic Partner - Go beyond support. You’ll help hoteliers improve their digital guest experience, boost direct bookings, and maximize revenue. Think of yourself as a consultant, not just a CSM.
🚀 Drive Impact with Data - Turn insights into action. Use our platform data to show the value your hotels are getting — and help them do more with it.
🤝 Build Real Relationships - You’ll work with everyone from hotel marketing managers to GMs — and with our internal teams (Product, Sales, Engineering) to make sure your clients get what they need.
🧠 Level Up Their Success (and Yours) - Share best practices, lead training, gather feedback, and advocate for your hotels internally. We’re big believers in customer-led growth.
🎤 Represent & Inspire - Encourage happy clients to become advocates — at events, webinars, and in our hotelier community. Represent Triptease and your clients proudly.
🔍 What We’re Looking For
✅ Fluent German speaker
✅ 2–3 years in Customer Success, Account Management, or SaaS client-facing roles
✅ Great communicator — clear, confident, empathetic
✅ Curious, proactive, and solutions-focused
✅ Comfortable with digital tools and basic data analysis
✅ Bonus: experience in hospitality, marketing tech, or revenue management
🌟 Why Join Triptease?
Be part of a bold and ambitious team that’s driving innovation at the intersection of travel and technology. At Triptease, we don’t just follow trends — we set them. You’ll work on high-impact, creative campaigns, bring new ideas to life, and help shape the way hotels connect with guests around the world.
- 💡 Creative Freedom & Ownership
- 🚀 Growth-Focused Culture
- 🧠 Smart, Collaborative Environment
- 🌍 Global Reach with Local Agility
- 📈 Data-Driven Marketing .
🎁 Perks & Benefits
- Paid vacation (increasing with tenure)
- Work from anywhere: 4 weeks abroad annually (within a ±3 hour time zone)
- Monthly wellness budget – use it for gym, therapy, massages, or whatever keeps you at your best
- Learning allowance – invest in your growth with £250/year
- Enhanced maternity & paternity leave
- Lunch & WFH allowances
- Life Event Leave – for moments that matter
- Volunteering day to give back
- Quarterly socials and a fun, inclusive culture
- Hybrid or remote work options
- Sabbaticals from year three onwards
We set big goals and move fast — but we support each other every step of the way. If you’re a CS pro who thrives on customer focus, data, and impact, we’d love to hear from you.
No external agency support required for this role.
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#Customer #TravelTech #CustomerSuccess #JoinUs
