Job description
Company Profile:
Our client is a US based, family owned company operating state of the art, 24⁄7 self checkout mini-markets across the U.S.
The markets offer a wide range of healthy and comfort options—including beverages, refrigerated and frozen foods, snacks, candy, ice cream, and household essentials—restocked as inventory levels dictate, monitored remotely to ensure residents’ needs are always met.
This is a great opportunity for an Operations Analyst to join a growing company and dynamic work environment, offering a meaningful space to grow professionally while contributing to an organization that values both people and progress.
Overall purpose and responsibilities of the role:
The role focuses on maintaining optimal inventory levels by placing accurate orders, ensuring stores are well-stocked. It requires clear and consistent communication with on-the-ground teams through phone and text to coordinate daily operations. The position also involves troubleshooting operational issues, accurately tracking team hours and activities, and holding team members accountable for their responsibilities and performance. Ultimately, the role contributes to the company’s broader mission of continuous improvement and operational efficiency.
Duties and Responsibilities:
- Ensure the stores have the right amount of inventory in stock by placing the right orders
- Communicate effectively with on-the-ground teams by both phone and text to coordinate activities and facilitate operations
- Troubleshoot problems as they arise in operational processes
- Ensure accurate tracking of team hours and activities
- Hold team accountable for their responsibilities and performance
- Contribute to the overall mission of improving the company and enhancing operational smoothness
- Check camera systems to ensure they are operational
- Place orders for new inventory
- Serve as a coordinator between the back office and merchandising team in the field
- Join team stand-up meetings
- Use Slack for communication within the operations team
- Utilize SOP software to quickly create or update standard operating procedures.
Must-have Skills / Qualification:
• Bachelor’s degree or higher
• Minimum of 3 years of relevant experience
• Exceptional attention to detail and strong organizational skills
• Proficient in mathematics is advantageous.
• Excellent written and spoken English communication skills
• Self-motivated and able to work independently
• At least 50 Mbps internet speed required
• Must have a designated home office space
Duties and Responsibilities:
- Ensure the stores have the right amount of inventory in stock by placing the right orders
- Communicate effectively with on-the-ground teams by both phone and text to coordinate activities and facilitate operations
- Troubleshoot problems as they arise in operational processes
- Ensure accurate tracking of team hours and activities
- Hold team accountable for their responsibilities and performance
- Contribute to the overall mission of improving the company and enhancing operational smoothness
- Check camera systems to ensure they are operational
- Place orders for new inventory
- Serve as a coordinator between the back office and merchandising team in the field
- Join team stand-up meetings
- Use Slack for communication within the operations team
- Utilize SOP software to quickly create or update standard operating procedures
Job type: Permanent
Emp type: Full-time
Schedule: 4 day weekday work and 1 day weekend work (ST 8:00 AM - 6:00 PM or 10:00 AM - 8:00 PM (10-hour working day, which includes 1+ hours of breaks, taken at your convenience
Location: Work from home
Industry: Retail/Logistics
