Job description
About Rev.io
Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.
Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.
In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values.
Our Mission: To help clients grow revenue efficiently.
Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.
Our ACT TOP Values:
- Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
- Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.
- Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.
- Transparent Leadership: Communicating openly, regardless of title or situation.
- Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.
- Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.
In a recent national survey, 85% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!
About the role: We’re building a new Professional Services Automation (PSA) platform at Rev.io, and we’re looking for a Product Owner who is ready to help shape the future of the MSP industry. This is not a role for someone looking to write tickets from the sidelines. This is for someone who wants to be in the work, close to the code, close to the client, and working with AI to help us move fast and build with intention.
In this role, you’ll leverage agentic tools, but also bring the structure and clarity required to keep an engineering team moving. That means writing great stories, maintaining a clean and prioritized backlog, and ensuring there’s always a clear plan from point A to point B.
This is a new product preparing for market. Every decision matters. Every piece of feedback counts. The right candidate will thrive in a highly collaborative, highly technical, fast-moving environment where clarity, responsiveness, and client empathy are the standard.
What You’ll Do
- Work in the PSA codebase using AI agents (like Cursor and Claude Code) alongside engineers
- Use advanced prompt engineering and context design to communicate with agentic AI tools effectively
- Write clear, detailed user stories and maintain a prioritized team backlog
- Lead product planning, definition, and delivery for a major product area
- Host focus groups with clients to validate ideas and guide roadmap decisions
- Respond directly to client questions and feature requests related to your module or feature area
- Own the product discovery loop: gather input, test assumptions, and refine direction
- Maintain clarity and precision in your writing, communication, and planning
- Collaborate across engineering, QA, design, and other product owners to keep the team aligned
- Travel occasionally to attend industry conferences or client-facing events when needed
What You Bring
- Proven experience as a Product Owner or Product Manager in a software environment
- Hands-on experience with AI-driven tools (like Cursor or Claude Code) is a plus but not required. What matters is your skill in prompt design and context provision
- Strong understanding of prompt engineering and context engineering
- Experience working directly with software engineering teams and understanding of the software development lifecycle
- Demonstrated ability to write high-quality user stories and manage an organized product backlog
- Excellent communication skills and ability to write clear, actionable documentation
- A strong sense of ownership and a desire to build solutions that make a measurable difference
- Passion for understanding client pain points and solving real problems with urgency and care
Why It Matters: This role supports the launch and evolution of a new PSA application for managed service providers. To meet the needs of this market, we must stay nimble, responsive, and deeply connected to our clients. That means working closely with users, absorbing feedback quickly, and translating that insight into solutions that truly move the needle.
Our Product Owners are at the heart of that process. They are directly tied to the codebase. They are equipped with powerful AI tools. They understand our clients deeply. And they are shaping the future of how modern product teams operate.
If you’re already pushing the boundaries of what agentic tools can do, and you pair that with a passion for people and product, this is the role for you.
Benefits and Perks:
- Generous HSA employer contribution
- 401k with generous company match and immediate vesting
- Unlimited PTO
- Paid Parental Leave
- Company paid for life and disability insurance
- Monthly tech reimbursement
- Monthly fitness reimbursement
- Education and development stipend
- Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities
- Clear and documented career path for your position
- True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year
At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.
