Program & Client Success Manager

at Mae
  • $80k-$90k
  • Remote - United States

Remote

Customer Service

Manager

Job description

Company Description

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.

Job Description

OPPORTUNITY

We are lean, nimble, fast-paced, and looking for driven, mission-aligned team members to grow with us. The ideal candidate prioritizes passion, collaboration, and efficiency that will match the strong work ethic established by Mae’s founding team.

This is a unique opportunity to become an early member of a venture-backed Fem-tech digital health start-up and to join our mission to reduce maternal health disparities and redefine the pregnancy experience for expectant mothers.

Mae is looking for an experienced Program Manager who is passionate about maternal health equity to support Medicaid payer partnerships (both legacy and pilot programs) to address growing racial disparities in maternal health outcomes.

As a Program Manager, you will be responsible for leading the successful implementation and management of key payer contracts along with supporting business development efforts.

Qualifications

Key responsibilities include:

  • Support contracting, planning, and deployment of payer pilots
  • Manage communication and relationship (phone, e-mail, meetings) with client and Mae team
  • Develop status updates, report outs, and presentations to client and internal team
  • Revise project plans / resources to meet changing needs and requirements
  • Define, measure, and track success metrics of each initiative
  • Identify client pain points and implement quick solutions
  • Collaborate internally with other departments to address areas for improvement and/or client requests
  • Lead internal progress tracking and growth strategy for assigned payer partners

What we are looking for:

  • Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
  • 5-7 years of Medicaid Managed Care program / population experience or healthcare payer experience
  • 1-3 years Project Management experience, including leading a program end-to-end
  • Relationship management experience
  • Strong written and verbal communication and presentation skills
  • Strong data analysis skills
  • Background/expertise in: maternal-child health, sexual & reproductive health, population health, Medicaid health policy, or other relevant fields

Additional Information

Additional Information

  • Salary range: $80,000 - $90,000 annually, depending on experience
  • 40 hours/week expected (standard business hours, Monday - Friday)

Additional Benefits include:

  • Healthcare, dental, vision benefits
  • Flexible work location
  • Opportunity to be an early team member of a digital health start-up focused on health equity and addressing a population health need of critical importance

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Share this job:
Please let Mae know you found this job on Remote First Jobs 🙏

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service 🙏

Apply