Sales Team Leader

Job description

Description

At Zego, we understand that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn’t reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We’ve sold tens of millions of policies and raised over $200 million in funding, picking up numerous awards, including the Insurance Claims Team Of The Year 2024 at The Insurance Post’s Claims & Fraud Awards and Insurance Employer of The Year 2025 Award by Insurance Post. And we’re only just getting started.

That’s where you come in…

At Zego, we are revolutionising our approach to customer service and sales. We Listen, We Learn, and We Value our customers, connecting us to steer meaningful conversations that Drive, Develop, and Enhance their journey and Zego. As a Sales Team Leader, you will play a pivotal role in ensuring the growth and success of our Commercial team, driving performance and supporting business objectives.

What you will be working on

As a Sales Team Leader, you’ll lead a high-performing team of Sales Executives and Senior Sales Executives, ensuring operational excellence, coaching for performance, and driving commercial outcomes. You will support Zego’s mission to deliver customer-first insurance experiences by cultivating a collaborative, motivated, and results-driven team culture.

You will act as a direct people manager, responsible for daily performance, mentoring, onboarding, and the delivery of commercial initiatives — all while ensuring our team consistently delivers excellent customer service.

Leadership and Team Development:

• Directly supervise Sales Executives and Seniors, ensuring performance targets are met and exceeded.
• Conduct monthly 1:1s and ongoing coaching conversations, using Zego’s performance framework.
• Foster a high-performing, inclusive team culture that is motivated, engaged, and accountable.
• Support Personal Development Plans (PDPs) and succession planning for all team members.
• Manage onboarding through a tailored 90-day plan to ensure successful probation outcomes.

Sales Performance and Strategy:

• Analyse team performance data to identify trends, gaps, and opportunities for improvement.
• Drive conversion through competitions, incentives, outbound strategies, and expert coaching.
• Collaborate with stakeholders to deliver business initiatives, corrective action plans, and reporting.
• Own the implementation and monitoring of KPIs (conversion rates, contact rates, QA scores, etc.).
• Manage escalations and customer complaints in line with internal risk and compliance processes.

Operational Excellence:

• Schedule team resources to ensure optimal coverage across commercial operations.
• Maintain high standards of administrative accuracy, including absence records, RTWs, and investigations.
• Lead disciplinary processes in partnership with the People Team when required.
• Ensure processes and customer guidance are followed and risk is mitigated.

Operational Excellence:

• Call monitor and review QA evaluations to identify coaching opportunities.
• Ensure timely (within 24 hours) and documented feedback on compliance breaches or escalations.
• Proactively reduce complaint volumes and improve customer sentiment through coaching and feedback loops.

What you will need to be successful

• Proven experience in a high-performance, target-driven sales environment (ideally in a contact centre or commercial setting).
• Strong leadership, mentoring, and coaching skills with the ability to develop and engage teams.
• Excellent communicator, capable of managing change and inspiring others through transitions.
• Strong analytical mindset with experience interpreting sales performance data to drive results.
• Comfortable handling customer escalations and implementing corrective actions.
• Highly organised and confident managing multiple operational and people responsibilities.
• Experience with CRM systems, QA tools, and sales enablement platforms (e.g. TalkDesk, Salesforce).
• Passionate about continuous improvement and personal development — both for yourself and your team.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we lift each other up and celebrate our wins every day. Together, we’re setting the bar higher, delivering exceptional work that makes a difference.

Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other’s differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matters.

How we work

We foster a flexible approach that empowers every Zegon to perform at their best. You’ll be working mostly remotely, with quarterly team and company-wide events. We will also provide a contribution towards travel costs.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work, helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged to drive practical impact in their work and teams every day.

Equal Opportunity

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.