Job description
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
About the Role
We’re looking for an experienced Senior Product Manager to lead and elevate some of the most critical user journeys at ShopBack — from how users log in, navigate, and manage their accounts, to how they track cashback and discover value across the platform.
Your mission is to create seamless, trustworthy, and value-driven experiences across identity, cashback, and search. This role sits at the core of how users experience ShopBack — helping them feel in control, stay engaged, and take meaningful action, faster.
You’ll partner closely with engineering, design, data, and marketing teams to shape and execute a product roadmap that balances foundational improvements with growth-driving enhancements. The scope spans mobile, web, and browser extension surfaces — making consistency and performance across platforms a key part of the challenge.
Your Adventure Ahead
- Account Experiences & Trust: Own and evolve identity-related journeys — from login and account access to recovery and security — ensuring they are secure, intuitive, and scalable.
- Cashback Transparency & Usability: Optimise how users view, manage, and understand their cashback — improving clarity, reducing support friction, and helping users feel confident about their rewards.
- Funnel-Optimised Discovery: Improve how users find and act on information across the platform — particularly within search and account tools — focusing on speed, clarity, and conversion outcomes.
- Search Personalisation & Relevance: Elevate the quality of search through smarter ranking, contextual suggestions, and intent-based personalisation — including zero-state experiences that reduce friction and guide users to action.
- Multi-Platform Product Thinking: Deliver consistent and context-aware experiences across ShopBack’s platforms — including app, web, and browser extension — while tailoring UX to fit the strengths of each surface.
- Lifecycle & Engagement: Identify and improve key lifecycle moments across activation, re-engagement, and high-frequency usage, driving long-term user retention and platform value.
- Data-Driven Decision Making: Leverage qualitative and quantitative insights to uncover pain points, validate hypotheses, and make high-impact decisions that guide roadmap priorities.
- Cross-Functional Leadership: Work closely with engineering, analytics, design, and business teams to launch high-quality features at scale — aligned with company goals and consumer needs.
- Strategy & Roadmap: Define and communicate a clear vision for your product areas — balancing near-term delivery with longer-term strategic investments.
Essentials to Succeed
- Product Expertise: 8+ years of product management experience, ideally in consumer tech, fintech, or e-commerce — with ownership of logged-in user journeys, trust-centric flows, or high-traffic features.
- Executional Excellence: Strong ability to manage complexity, work across platforms, and deliver meaningful user and business outcomes through fast, focused iteration.
- User-Centric Mindset: Deep empathy for user needs and behaviour, especially around usability, transparency, and confidence-building in product experiences.
- Data Fluency: Proficient in using data to diagnose problems, size opportunities, and measure results — and comfortable shaping and interpreting experiments.
- Technical Acumen: Comfortable working with engineering on backend-heavy or infrastructure-centric projects (e.g. search systems, account logic, or cashback reconciliation).
- Communication & Influence: Clear, structured communicator who can align teams, stakeholders, and leadership behind a strong product direction.
- Strategic Thinking: Capable of shaping a long-term roadmap while delivering incremental wins that compound value over time.
- Bonus: Experience with rewards, identity systems, or search; exposure to multi-market products
- Global Perspective: Experience working in diverse markets is a bonus, as is fluency in multiple languages to meet various market needs.
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
