Senior Solutions Architect

Job description

😎 Our Culture

Quantum Metric’s number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role

Quantum Metric is looking for a Senior Solutions Architect—a hybrid builder and enabler who can help us scale how we sell, demo, implement, and launch. Your mission: make our GTM teams faster, sharper, and more consistent by owning the systems, tools, and programs that power the field engineering motion.

You’ll work across departments to build and manage demo environments, lead SE enablement and onboarding, drive implementation best practices, and accelerate time-to-value for customers. From helping SEs run better demos to shaping how we bring new products to market, this role is a blend of technical problem-solving and operational efficiency improvement.

This is a high-impact role with tons of visibility and room to grow. You’ll report directly to the VP of Sales Engineering leadership and have exposure to key company initiatives of the executive team.

Responsibilities

• Own the demo infrastructure: Build and maintain high-quality demo environments, sites, and simulated traffic flows that Solutions Engineers can rely on.
• Support POCs and technical lift: Jump into complex presales implementations or act as an extra set of hands when SE teams are stretched.
• Run enablement programs: Deliver training, onboarding, and technical deep-dives for Solutions Engineers, especially around new features, integrations, and implementations.
• Drive GTM process efficiency: Identify friction points in the SE and CS handoff and rollout process, then build systems that streamline it.
• Accelerate product go-to-market: Be the first to test new features, build sample implementations, and help translate product capabilities into repeatable field motions.
• Bridge field and product: Gather and surface learnings from Solutions Engineers and customer rollouts to help influence the roadmap and drive better outcomes.
• Build for scale: Create documentation, playbooks, and tooling that empower others. Own the backend systems and processes that improve team output.
• Mentor and grow talent: Support Solutions Engineers in technical growth, and build the foundation for a future team under your leadership.

About You

• Technical scrappiness: You’re comfortable building, scripting, and hacking together solutions with limited direction. You’ve likely implemented analytics or other observability tools before.
• Technology Comfortability: 3-5+ years of knowledge / experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, Xcode, Android Studio
• Enablement mindset: You love creating clarity. You’ve led training, built onboarding programs, or documented how things work so others can move faster.
• Sales engineering empathy: You know the SE world. You’ve either been one or worked closely with them and understand how they qualify, demo, and close.
• Strong systems thinking: You see broken workflows and instinctively want to fix them—whether through a better process or new tooling.
• Great communicator: You can take something complex and explain it simply, whether it’s to a junior SE, a PM, or an exec.
• Bias for action: You move fast, operate with ownership, and don’t wait to be told when something’s broken.
• Cross-functional fluency: You know how to work across teams and balance competing priorities from Sales, CS, Product, and Enablement.
• Leadership potential: You’ve led projects or people before, and you’re ready to grow into a broader leadership role.
• Travel 10% +
• Compensation: $135,000-160,000 Base

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Healthy Rewards – Discount Programs

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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