Job description
Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Job Title: Support Specialist (Network Support Engineer)
📍 Location: Remote (India)
🧑💼 Employment Type: Full-time, Permanent
🌐 Company: New Era Technology
About New Era Technology
New Era Technology is a global technology solutions provider with over 14,500 team members across 90+ locations. We deliver customized solutions to support our customers in digital transformation, network infrastructure, collaboration, cloud, and managed services. Join a collaborative and innovative environment where your contributions make a direct impact.
Role Summary
We are seeking a Support Specialist (Network Support Engineer) to join our global Network Operations team. In this role, you will be responsible for providing high-quality support for our worldwide production network. You’ll troubleshoot issues, coordinate with field engineers, and ensure operational continuity within a 24x7 network environment.
Key Responsibilities
Deliver expert-level technical support for LAN/WAN networks in a global environment.
Perform configuration and troubleshooting of wired/wireless devices, routers, and switches.
Monitor network components and conduct performance analysis.
Troubleshoot protocols such as OSPF, BGP, and SD-WAN (Viptela).
Coordinate with service providers for circuit-related issues, including raising and following up on tickets.
Collaborate with clients and field engineers to ensure swift issue resolution.
Apply change management procedures for network updates and changes.
Maintain accurate documentation of client interactions and network events.
Participate in shift-based operations and support 24x7x365 coverage including weekends and holidays.
Escalate critical incidents and communicate proactively with stakeholders.
Demonstrate initiative in improving processes and team collaboration.
Adhere to internal communication protocols, customer service standards, and security guidelines.
Key Requirements
Bachelor’s degree in Computer Science, Electronics, or related field (BSc/BE).
CCNA certification is mandatory.
2+ years of experience in a NOC or enterprise-level network support environment.
Strong foundation in networking principles (TCP/IP, Ethernet, routing protocols).
Experience working with tools and hardware related to network infrastructure.
Familiarity with Cisco Meraki devices is a plus.
Proficiency in Microsoft Office and remote support tools.
Strong communication (verbal & written) and interpersonal skills.
Ability to remain calm and effective under pressure.
Willingness to work in rotational shifts and in a 24x7 support model.
What We Offer
A permanent position with a leading global technology company
Remote work flexibility
Exposure to a global network support environment
Opportunities for learning, growth, and career advancement
Inclusive and collaborative work culture
Ready to Join Us?
If you’re passionate about network support and eager to be part of a growing global team, we want to hear from you. Apply today and take the next step in your career with New Era Technology.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
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