Job description
ABOUT US
At My Mountain Mover, we’re not just a virtual assistant company—we’re a team of passionate professionals on a mission to provide top-notch support to businesses around the world! We believe in empowering individuals to thrive in remote careers, and we’re all about creating growth opportunities for talented virtual assistants who are ready to make a real impact.
Here at MMM, we love breaking barriers, lifting each other up, and having fun along the way. Our team thrives on collaboration, innovation, and a shared excitement to keep moving forward. Join us and experience a supportive, dynamic environment where you can grow, succeed, and make a difference!
Join Our Support Team! 100% REMOTE
This is your sign! Your next big move starts right here—with a role on our growing Support Team. Start your next chapter from the comfort of home!
- Monthly Base pay and incentive payout
- HMO with dependent coverage
- Paid US Holidays, Cumulative PTO, and Sick Leaves
- Performance and Referral Incentives
- Annual face-to-face team building
- A culture that values growth, support, and teamwork
1. Head to lnkd.in/gMfjSWkj
2. Click the role you’re interested in
3. Fill out the application form—and you’re good to go!
Let’s build something amazing together. Apply Now!
RESPONSIBILITIES AND DUTIES:
Program Management:
Manages the execution of key training programs, including SEA, SEI, and BCT.
Oversees the rollout of new initiatives and supports pilot phases and scaling efforts.
Coordinates cross-departmentally to align training programs with recruitment and client requirements.
Maintains oversight of the Dental Receptionist Training Course (DRTC) and other priority initiatives.
Performance Monitoring & Optimization:
Tracks critical metrics such as graduation rates, feedback scores, and retention.
Conducts weekly audits of LEAD scorecards to maintain accuracy and system integrity.
Uses outcome data to identify improvement opportunities and implement targeted changes.
Team Leadership & Oversight:
Supervises team members including the LEAD Supervisor, Training Coordinator, and SME Lead.
Delivers structured feedback, guide performance development, and support role clarity.
Facilitates team planning, task tracking, and delegation based on departmental priorities.
Stakeholder Coordination:
Leads internal meetings and participate in cross-functional discussions with R&S, Placements, and Account Managers.
Communicates priorities, updates, and risks across teams to maintain operational alignment.
Represents the training function in strategic and operational planning sessions.
Systems & Compliance:
Oversees the use and maintenance of training tools and platforms, including TalentLMS.
Confirms that materials meet compliance, quality, and content standards prior to rollout.
Manages the development and refinement of SOPs to support consistency and operational efficiency.
QUALIFICATIONS:
Minimum 3–5 years of experience as a Training Manager or in a comparable leadership role managing end-to-end training operations
Proven ability to lead high-performing teams, manage complex timelines, and deliver measurable results across multiple training programs
Strong background in LMS platforms (TalentLMS preferred), digital learning environments, and learner tracking systems
Experience developing SOPs, conducting training audits, and maintaining consistency across training content and workflows
Skilled in analyzing training metrics and using data to drive decisions, address gaps, and improve program performance
Comfortable collaborating with departments such as Recruitment, Placements, and Account Management to align training output with organizational needs
Prior experience in healthcare, education, or BPO training environments is highly preferred
Familiarity with EOS/Traction or similar operational frameworks is a strong advantage
