Job description
POSITION SUMMARY:
Broadvoice is seeking a strategic and dynamic US - Channel Chief / Vice President of Channel to lead and scale our US - Channel program as we accelerate mid-market growth and advance our position as a Customer Experience (CX) leader around our proprietary UCaaS and CCaaS platforms— designed with integrated data, analytics, and AI to deliver smarter, more connected customer experiences.
This role is ideal for a passionate channel advocate who can align cross-functional teams, build strong partner relationships, and design high-impact programs that deliver a best-in-class partner experience and drive growth.
KEY RESPONSIBILITIES:
- Lead and evolve Broadvoice’s US - Channel program to accelerate revenue growth, expand market share, and strengthen our CX leadership in the mid-market
- Develop and execute scalable channel strategies, programs, and processes that drive partner success and long-term loyalty
- Champion the channel internally collaborating across product, marketing, operations, and executive teams to align priorities and remove friction
- Act as the external face of Broadvoice’s US - partner ecosystem—evangelizing our story, solutions, and CX vision to partners, influencers, and industry stakeholders
- Build and lead a high-performing channel team grounded in accountability, collaboration, and continuous improvement
- Leverage data and partner insights to optimize enablement, engagement, and satisfaction across the partner lifecycle
- Define and report on key KPIs related to channel growth, performance, and partner experience; provide regular insights to executive leadership
- Stay ahead of market dynamics and CX innovation in UCaaS and CCaaS to ensure Broadvoice’s channel strategy remains competitive and differentiated
- Coordinate with your Broadvoice international peers on sales and partner industry trends
QUALIFICATIONS:
- Proven experience in a senior-level Channel Sales, Partner Management, or Alliances role—ideally in CCaaS, UCaaS, or SaaS environments
- A strong track record of building successful partner programs, scaling growth, and improving operational efficiency
- Exceptional leadership and communication skills with the ability to align internal stakeholders and inspire partner ecosystems
- Deep understanding of CX trends, partner enablement, and mid-market dynamics
- Ability to think both strategically and tactically, designing big-picture vision and translating it into repeatable processes
- Comfortable presenting to executive audiences, partner communities, and industry events
- Experience with channel technologies, CRM, and partner portals
- Willingness to travel as needed to support strategic relationships and key initiatives
WHY JOIN BROADVOICE:
At Broadvoice, we’re not just building communication tools—we’re creating the future of connection. As we grow, we’re looking for passionate leaders who want to make an impact, champion customer-first thinking, and help our partners thrive.
You’ll join a culture that celebrates bold ideas, values transparency, and empowers you to own your outcomes. Help us bring our story to life and lead the charge in transforming Broadvoice into a CX powerhouse in the channel.
Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodations will be made as needed for individuals with disabilities.
