Systems Engineer I

Job Description

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As a Systems Engineer I, you’ll help support the systems, applications, and infrastructure that keep SeekWell’s businesses running. This is a growth-oriented engineering role where you’ll work alongside experienced engineers to monitor system health, respond to support requests, troubleshoot issues, and help maintain secure and reliable technology environments. You’ll partner with teams across IT and the business, learn modern infrastructure practices, and build the foundation for a long-term career in systems engineering.

Schedule and work expectations

This is a full-time role with core working hours that may vary between 8:00 AM and 6:00 PM. This role also participates in a ²⁴⁄₇ on-call rotation every few weeks, including occasional after-hours support when urgent issues arise.

What you’ll do

• Monitor system performance, availability, and security, escalating issues when needed.
• Respond to systems-related support requests and help troubleshoot hardware, software, access, storage, and application issues.
• Assist with administration of core systems such as Windows Server, Active Directory, DNS, DHCP, Microsoft 365, SharePoint, Azure, AWS, and related business applications.
• Support software releases, patching, upgrades, backups, and infrastructure maintenance activities.
• Help maintain endpoint management processes, including device configuration, compliance, and deployment support through tools such as Intune or SCCM.
• Use PowerShell or other scripting tools to support automation, reporting, and repeatable operational tasks.
• Document troubleshooting steps, system changes, standard processes, and known issues so the team can scale support effectively.
• Partner with network, telecom, software development, help desk, security, and business teams to understand needs and deliver practical solutions.
• Participate in an after-hours on-call rotation and help respond to urgent system issues.

What you’ll need

• 2+ years of hands-on IT, systems administration, help desk, infrastructure, cloud, or related technical experience.
• Working knowledge of Windows environments, Active Directory, Microsoft 365, networking fundamentals, and basic security practices.
• Exposure to cloud platforms such as Azure, AWS, or GCP.
• Familiarity with endpoint management, virtualization, backup tools, monitoring tools, or ticketing systems.
• Basic scripting or automation experience, preferably with PowerShell.
• Ability to troubleshoot methodically, research unfamiliar issues, and communicate clearly with technical and non-technical partners.
• A bachelor’s degree in a related field, relevant certifications, or equivalent practical experience.

Nice to have

• Experience supporting hybrid infrastructure across on-premises and cloud environments.
• Experience with Intune, SCCM, Azure Active Directory/Microsoft Entra ID, VMware, Hyper-V, SQL Server, IIS, or SharePoint administration.
• Relevant Microsoft, Azure, AWS, CompTIA, ITIL, or security certifications.
• Linux experience or exposure to software development, DevOps, CI/CD, or infrastructure-as-code concepts.

Why we will love you

• You stay calm under pressure and bring a thoughtful, solutions-focused approach to problems.
• You’re curious, resourceful, and excited to learn new technologies.
• You communicate clearly, ask good questions, and follow through on commitments.
• You enjoy working with a team and supporting partners across different parts of the business.
• You care about reliable systems, secure practices, and a great internal customer experience.
• You’re open to feedback and committed to continuous growth.

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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