Job Description
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Title: Independent Contractor – CPT-11266 Credit Repair Client Success & Dispute Processing Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
Client is seeking a Credit Repair Client Success & Dispute Processing Virtual Assistant to support client onboarding, dispute processing, customer communication, and ongoing client relationship management.
This role combines client-facing customer service with backend dispute processing. The ideal candidate will welcome new clients, guide them through the company’s CRM and client portal, answer general questions, schedule consultations, and assist with dispute preparation using established templates and workflows. Prior credit repair experience is preferred, but the client will provide additional training on their specific dispute methodology and processes.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Client Onboarding & Customer Success
Welcome new clients and guide them through the onboarding process
Walk clients through the company’s CRM and client portal
Answer general client questions regarding services and next steps
Schedule client consultations with the business owner
Maintain regular follow-up communication to keep clients informed throughout the dispute process
Credit Repair Dispute Processing
Review and analyze client credit reports following established training and procedures
Prepare dispute letters using approved templates and client-specific information
Submit dispute letters electronically through LetterStream
Maintain accurate dispute documentation and processing records
Monitor dispute progress and communicate updates as needed
CRM & Administrative Support
Maintain accurate client information within Client Dispute Manager
Update client records, notes, and dispute activity
Organize client files and supporting documentation
Assist with general administrative and workflow management tasks
Customer Communication
Provide professional, high-quality customer service
Respond to client inquiries promptly and accurately
Escalate complex questions or issues to management when appropriate
Maintain consistent communication while delivering a positive client experience
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Prior credit repair experience preferred (must undergo 20four7VA basic Credit Repair Training module)
- Customer service experience required
- Experience with client onboarding or account management preferred
- Familiarity with Client Dispute Manager or similar credit repair CRM preferred
- Strong organizational and documentation skills
- Ability to analyze client information and follow established dispute procedures
- Strong written and verbal English communication skills
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Client Dispute Manager (Training provided)
LetterStream (Training provided)
Credit Repair CRM Platforms
Microsoft Office
Google Workspace
IDEAL CANDIDATE PROFILE
Passionate about helping clients improve their financial future
Excellent customer service and communication skills
Organized with strong attention to detail
Client-facing experience is a plus but not required.
Able to learn and follow established dispute procedures
Dependable, proactive, and responsive
Strong written and verbal English communication skills
Work Schedule
- Contracted Hours per Week: 30 Hours
- Scheduled Working Days: Monday through Thursday
- Daily Working Time: 12:00 PM - 6:00 PM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
- Contracted Hours per Week: 30 hours/week
- Daily Working Time: 12:00 PM - 6:00 PM EST
- Scheduled Working Days: Monday-Thursday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-C (Clear & Professional English Communication Required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
