Job Description
APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you’re interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
Title: Independent Contractor – CPT-11369 Virtual Medical Receptionist & Patient Support Assistant/Business Support VA/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic’s day-to-day administrative operations.
The primary focus of this position is customer service and patient communication. The VA will answer incoming calls, schedule appointments, assist patients with payments, monitor communications within the electronic health record, and complete routine administrative follow-up.
A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Patient Communication & Scheduling
Answer inbound patient calls through Vonage
Provide friendly and professional customer service
Schedule, reschedule, and confirm patient appointments
Respond to routine patient communications received through the medical record system
Assist patients with basic questions and escalate clinical questions to the appropriate provider
Handle frustrated or confused patients professionally and calmly
Payment Support
Send patients payment links when required
Assist patients who need help completing payments
Take payment information over the phone when necessary and securely enter it into the clinic’s payment system
Follow established procedures for handling sensitive payment information
Medical Certification Support
Assist with routine medical certification administration
Access patient records within the OneStop system using client-provided information
Activate certifications according to established procedures
Download and send completed certification documentation to patients
Maintain accurate records of completed administrative actions
Administrative Support
Assist with basic credentialing administration, including sending applications and payments
Follow up on outstanding emails and administrative requests
Maintain basic licensing and renewal trackers
Assist with simple Google Drive and spreadsheet updates
Maintain accurate patient and administrative records
Support additional routine administrative tasks as assigned
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous customer service experience required
- Phone-based customer service or receptionist experience strongly preferred
- Executive assistant or administrative support experience preferred
- Healthcare or medical office experience is a plus but not required
- Strong written and verbal English communication required
- Native or near-native English speaking ability required
- Experience scheduling appointments and managing customer records preferred
- Comfortable handling confidential patient information
- Basic Google Sheets and Microsoft Office proficiency
- HIPAA certification is not required at hire; appropriate certification can be completed during onboarding
IDEAL CANDIDATE PROFILE
Exceptional customer service and phone communication skills
Friendly, patient, and professional when interacting with patients
Comfortable handling difficult conversations and de-escalating concerns
Highly organized with strong follow-through
Detail-oriented and dependable
Comfortable learning healthcare systems and administrative workflows
Able to work independently after receiving training
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
CharmHealth EHR (Training Provided)
Vonage
OneStop (Training Provided)
Microsoft Office / Outlook
Google Workspace
Google Calendar
Google Drive
Google Sheets – Basic
Work Schedule
- Contracted Hours per Week: 20 Hours (Hours may increase by the end of the year based on business needs and performance)
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: 10:00 AM – 2:00 PM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
- Contracted Hours per Week: 20 hours/week
- Daily Working Time: 10:00 AM – 2:00 PM EST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-B (Native or Near-Native English-speaking accent required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
