Job Description
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Title: Independent Contractor – CPT-10787 Customer Service Administrator/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are looking for a reliable and customer-focused Customer Service Administrator to support our property compliance operations. This role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers while ensuring appointments are accurately scheduled and documented.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Make outbound calls to tenants to schedule health and safety inspections
- Coordinate inspection appointments between landlords, tenants, and service providers
- Handle tenant inquiries and concerns related to scheduled property inspections
- Maintain accurate records of tenant communications and appointment confirmations
- Follow up on missed appointments and reschedule as needed
- Book jobs and inspections via phone and through our online booking system
- Responsible for tenant communications related to health and safety compliance scheduling
- Support increased workload during peak compliance periods (August–March)
- Collaborate with an established team managing 30,000+ annual client relationships
- Opportunity for growth as the company expands into additional trade services
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Excellent verbal communication skills with a professional phone manner
- Previous experience in customer service, call handling, or appointment scheduling
- Ability to manage sensitive conversations regarding property access and compliance
- Strong organizational and time-management skills to handle multiple schedules
- Understanding of UK rental property regulations and tenant rights is preferred
- Patient, diplomatic, and detail-oriented when coordinating between multiple parties
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 9AM-6PM UK time
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support VA
- REQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced Level
- Contracted Hours per Week: 40 hours/week
- Daily Working Time: 9AM-6PM UK time
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Neutral
- REGION PREFERENCES: South Africa
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
