Job Description
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Title: Independent Contractor – CPT-10851 Front Desk & Appointment Setting Virtual Assistant/Business Support/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a phone-first Virtual Assistant to act as a front desk and appointment-setting support resource for a home remodeling client. The core responsibility is to handle both inbound homeowner calls and outbound follow-ups to warm leads (individuals who have already expressed interest through ads, inquiries, or lead lists).
The VA will follow provided scripts, qualify leads at a basic level, collect key discovery information, and schedule estimate or quote appointments based on the client’s calendar. This is a pilot role built around one client first, with a simple, execution-focused scope. When call volume is light, the VA may assist with basic off-call administrative support such as lead follow-up, scheduling coordination, email support, and light vendor communication.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Answer inbound calls from homeowners in a professional, friendly, and confident manner
Follow provided call scripts to gather basic information, handle simple questions, and schedule estimate appointments
Conduct outbound calls to warm leads (from ads, lead lists, or prior inquiries) to re-engage and move them toward booking
Qualify leads by confirming service needs, location, timeline, and readiness
Collect discovery information to support the sales/estimation team
Accurately update the CRM with call notes, lead details, appointment status, and follow-up actions
Pass qualified leads to the next team member for further sales or consultation steps
During slower periods, complete light off-call support tasks such as:
Lead follow-up (calls, texts, or emails)
Scheduling coordination
Email management
Simple vendor/client confirmation calls
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Prior experience in phone-based customer support, receptionist work, appointment setting, or call handling
- Experience handling outbound calls, especially to warm leads
- Clear, confident English communication with Level A-B accent
- Comfortable following scripts while still sounding natural and engaging
- Strong organization and attention to detail in CRM updates and scheduling
- Ability to qualify leads and gather key information efficiently
- Comfortable working in a structured, execution-focused support role
Preferred:
Experience supporting home services, contractors, remodeling companies, or other local service businesses
Spanish/English bilingual ability
Familiarity with RingCentral, GoHighLevel dialers, or similar phone/CRM tools
Experience with lead qualification and discovery calls
Background in front-desk coordination or inside sales support
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 9 AM-5 PM PST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior-Senior Level
- Contracted Hours per Week: 40 hours/week
- Daily Working Time: 9 AM-5 PM PST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English (Spanish/English bilingual is a plus)
- ACCENT PREFERENCE: Level A-B (native or near-native accent required)
- REGION PREFERENCES: Nearshore
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
