Job Description
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Title: Independent Contractor – CPT-10827 Medical Administrative Assistant/Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
Client is seeking two highly organized and detail-oriented Medical Administrative Virtual Assistants to support the daily administrative operations of a physiotherapy clinic.
The Virtual Assistants will manage incoming communications, maintain accurate Electronic Medical Records (EMR), process referrals from medical practitioners, and assist with general administrative coordination. This role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced healthcare environment.
The ideal candidate has prior experience in medical administration and is comfortable working with healthcare systems while maintaining professionalism when communicating with patients, practitioners, and internal team members.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Phone & Communication Management
- Answer and manage incoming phone calls in a professional and timely manner.
- Respond to general inquiries from patients or healthcare providers.
- Maintain clear and professional communication with clients and internal staff.
- Escalate complex inquiries or urgent issues to the appropriate team members.
Medical Administrative Support
- Perform medical administrative tasks with high accuracy and efficiency.
- Maintain and update Electronic Medical Records (EMR) systems.
- Ensure patient and referral information is recorded correctly and securely.
- Organize documentation and maintain accurate administrative records.
Referral & Email Management
- Monitor and respond to emails related to patient care or referrals.
- Process referrals from medical practitioners promptly and accurately.
- Coordinate with healthcare providers to ensure referrals and documentation are properly handled.
Operational Coordination
- Collaborate with internal team members to support daily clinic operations.
- Ensure administrative processes run smoothly and efficiently.
- Assist with additional administrative tasks as assigned.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous experience in medical administration, healthcare administration, or a related field preferred.
- Strong verbal and written English communication skills.
- Experience working with Western clients or healthcare environments is an advantage.
- High attention to detail and strong organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Professional demeanor and ability to maintain confidentiality when handling medical information.
- Reliable, proactive, and capable of working independently.
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
- Electronic Medical Records: EMR Systems
- Office Tools: Microsoft Word, Excel, Outlook
- Communication: Microsoft Teams
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: TBD in AST time zone
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Senior Level
- Contracted Hours per Week: 40 hours/week
- Daily Working Time: TBD AST time
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: Female
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A–C (Good English comprehension, communication, speaking, and writing required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
