Job Description
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Title: DSP-CPT-10777 Operations Support VA
Independent Contractor – Business Support VA / Junior to Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The role involves monitoring recurring operational tasks, verifying HR and compliance updates, managing communications, and maintaining accurate reporting systems to ensure efficiency and alignment with requirements.
This is a part-time position (2 hours/day, 10 hours/week), ideal for someone with prior experience in operations or management support, strong organizational skills, and the ability to follow structured workflows.
Full training and process guidance will be provided. The VA’s main goal is to keep daily activities on track through consistent, detail-oriented support.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Daily Operations Oversight
• Support in managing and monitoring day-to-day business tasks
• Track completion of routine operations such as driver compliance, attendance, and documentation updates
• Monitor HR-related updates including terminations, write-ups, and onboarding status
• Ensure all insurance and compliance records are up to date
• Verify driver and vehicle data to ensure alignment with system requirements
- Email & Administrative Management
• Manage inbox correspondence, ensuring timely and professional responses
• Organize and prioritize messages for leadership review
• Draft and send routine communications and follow-ups
• Maintain clean and organized email folders and task lists
- Compliance & Reporting
• Maintain accurate logs and documentation for safety, insurance, and HR compliance
• Track expiration dates for driver certifications, insurance coverage, and policy renewals
• Create and maintain Microsoft Excel or Google Sheets trackers for compliance and task management
• Compile and summarize weekly operations report for management review
- Administrative Coordination
• Organize files and ensure proper version control of documents
• Create spreadsheets and reports using Microsoft Office or Google Workspace tools
• Communicate with internal teams and provide updates regarding pending tasks
• Support ad hoc administrative and reporting tasks related to Amazon DSP requirements
- Strategic Operations & HR Management
• Oversee broader business operations to ensure efficiency and alignment with organizational goals
• Manage recruitment, onboarding, and employee lifecycle processes
• Maintain HR records and ensure compliance with labor laws and internal policies
• Support employee engagement, training, and development initiatives
- Cross-Functional Collaboration
• Coordinate with leadership and teams to support portfolio, program, and project goals
• Facilitate communication and documentation across activities, tasks, and deliverables
• Track and report on campaign metrics, performance indicators, and task statuses
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Proven experience in operations, HR, or compliance management
- Strong analytical, organizational, and communication skills
- Ability to manage multiple priorities and work independently
- Experience in logistics, transportation, or Amazon DSP operations is a plus
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with Google Workspace (Docs, Sheets, Drive)
- Experience with cloud-based collaboration tools is a plus
Work Schedule
- Contracted Hours per Week: 10 Hours
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: 9 AM to 11 AM CST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior to Senior Level
- Contracted Hours per Week: 10 hours/week
- Daily Working Time: 9 AM to 11 AM CST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Near Native
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
