Job description
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Title: Independent Contractor – CO-CPT-10379 Patient Engagement & Administrative Support Specialist/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a reliable and detail-oriented Patient Engagement & Administrative Support Specialist to support our growing medical practice. This role focuses on patient communication, appointment coordination, basic administrative support, and light social media content posting. The ideal candidate is comfortable working with patients, learning new systems, and supporting health and wellness initiatives in a compliant and professional manner.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Patient Interaction & Support
- Engage with potential patients acquired through marketing initiatives
- Handle appointment scheduling and follow-ups
- Confirm attendance for events and scheduled consultations
- Assist patients with accessing and navigating the patient portal
- Coordinate and schedule appointments as needed ( virtual appointments only)
- Respond to patient portal messages ( training will be provided)
- Serve as the main point of contact for patients throughout their health journey ( system training will be provided)
Compliance
- Maintain strict adherence to HIPAA guidelines and protect patient privacy at all times
- Complete required HIPAA training prior to handling any patient information ( can be provided by the employer if not already trained)
Social Media & Content Support
- Post content on company social media channels (content information is already available; the role is to make it visually appealing in Canva using company colors and fonts and post 3 times per week)
- Create simple graphics or posts using Canva (training will be provided; no previous experience required)
- Support general content generation and posting schedules
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- HIPAA trained (or willing to complete training before start)
- Strong communication and customer service skills
- Organized, reliable, and able to manage multiple tasks
- Comfortable learning simple digital tools such as patient portals and Canva
- No medical background required
- Interested in health and wellness and willing to learn about our health and wellness program to help answer patients’ basic questions on where to find information. The employee will be given access to proprietary materials to support patients throughout their journey.
Work Schedule
- Contracted Hours per Week: 20 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: TBD CST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
- Contracted Hours per Week: 20 hours/week
- Daily Working Time: 8 AM-12 PM EST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English (Spanish is a strong Plus)
- ACCENT PREFERENCE: Near Native
- REGION PREFERENCES: Philippines
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
