Job description
The Technical Analyst is responsible for technical consulting and configuration of the Achievers software with Mid-Market and Professional clients, typically less than 5,000 employees.
This individual will lead on all technical implementation components of program implementations and migrations, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration.
Please note that this role is a 12 month contract.
How you’ll shape Professional Services at Achievers:
- There are 3 core areas of expertise for the Technical Analyst role at Achievers:
Consulting:
- Consult with clients to gather business and technical requirements through remote meetings
- Align requirements to product functionality, offering best practice, scalable solutions along the way
- Present compelling solutions, in a prescriptive way, to mid-market customers
- Interact with client IT teams on various technical topics such as system integration and single sign-on
Configuration and Testing:
- Configure platform modules, site content and permissions
- Configure system integrations and single sign-on
- Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur
Project Support and Delivery:
- Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
- Escalate product issues as needed to ensure client expectations and timelines are met
- Provide product feedback to Product Management
- Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
- Support on-boarding for new team members through product and process education
Experience we feel will set you up for success:
- Can do, team oriented attitude
- Demonstrated flexibility, adaptability and drive
- 2-4 years of related experience in a software company
- Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
- Experience with configuring and implementing software applications
- Evidence identifying risks and issues
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
- Ability to effectively communicate technical concepts to a non-technical audience
- Evidence of effective multi-tasking and tight project schedules
- Strong attention to detail
- Experience working with HTML, CSS and APIs, and experience working with SaaS platforms
Why Achievers is a Great Place to Work™
At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.
Our Approach to Total Rewards
We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players’ compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.
$61,000 - $72,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.
Benefits and Perks for permanent full-time employees:
✨ Rewards for your impact through our Recognition and Rewards program
🩺 Health Benefits and Life Insurance Coverage beginning on your first day
👶🏼 Parental Leave Top-up
🙌🏼 Employer matched RRSP contributions
🏖️ Flexible Vacation to recharge, so you can bring your best
🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling
🚀 Supported professional development and career growth (Linkedin Learning, mentorship)
👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity
🧘♀️ Regular events designed to build connection, belonging, and well-being
🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
