Job description
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you’ll fit right in
About the Role:
At Aircall, we’re looking for a Senior Product Marketing Manager to join our growing team of talented, customer-centric, collaborative PMMs. In this role, you will be a key member of a global, cross-functional team based across the Europe and the US. Your focus will be on Aircall’s Analytics and Admin capabilities, including our Analytics+ add-on. This is a unique opportunity to collaborate cross-functionally with Product, Customer Success, Marketing, Enablement, and Go-To-Market to drive a measurable impact on Aircall’s growth. This is a senior, individual contributor role.
If you’re a person who loves the challenge of a fast-paced, dynamic work environment, enjoys solving meaningful problems, and wants to feel like part of a team — then you just might be the one we’re looking for.
This role reports to the Director of Product and Customer Marketing and is a hybrid role working in Aircall’s Paris office.
Key Responsibilities:
- Define differentiated, compelling core messaging and develop the go-to-market strategy for our Analytics and Admin capabilities, including our Analytics+ add-on
- Make sure internal teams like Sales and Customer Success have the resources they need about our Analytics and Admin capabilities, such as training, competitive talking points, and customer testimonials
- Own website content and collateral materials around these product capabilities, such as one-sheets and videos
- Become an expert in our product, our market, our competitors, and especially our global customers and buyers, and contribute those insights to our go-to-market approach.
- Contribute to roadmap planning by understanding market needs and by understanding market needs, win/loss reasons, and helping prioritize initiatives and enhancements that will impact acquisition, expansion and retention
- Collaborate with marketing colleagues and use your knowledge of our product, market, and buyers to recommend topics for blog posts, e-books, events, and global campaigns
- Craft and articulate our unified, differentiated value proposition across a portfolio of Aircall solutions with an impactful core messaging and positioning framework and supporting bill of materials that drive pipeline and revenue growth.
- Get familiar with how our product is used by different customer segments, and use this information to inform go-to-market strategies, global marketing campaigns, and other initiatives
- Bring creative problem-solving approaches to the team to help Aircall achieve ambitious revenue goals in 2025 and beyond.
Qualifications:
- Outstanding English and French language skills (German also a plus) with written, verbal and presentation skills. You can easily “make it make sense” for an audience of internal colleagues, buyers, and the market at large.
- A minimum of 4 years of relevant experience in tech Product or Product Marketing at a B2B SaaS organization. Bonus points if you’ve focused on the SMB segment in the past!
- An ownership mindset focused not just on content output, but also on proactive communication, building effective go-to-market strategies, and taking the initiative to drive real revenue outcomes.
- Proven project management skills, especially in dynamic startup or scaleup environments
- A clear ability to work cross-functionally to achieve business goals–particularly with Product, Go-to-Market, Marketing, and Enablement teams.
- A data-centric mindset and ability to set measurable objectives
- A versatile player who’s just as comfortable crafting impactful product value stories as they are analyzing competitive research or building product demos.
- An excellent storyteller who understands how to tailor a message to meet an audience’s needs
- A globally-minded person who enjoys working with a diverse group of international colleagues
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
