Job Description
Job Description
An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) they support. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure in The Netherlands; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.
Key Responsibilities
Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle, including provisioning, refresh, asset management and decommission.
Manage and support of other local Site Infrastructure like Servers, Network-Devices, Clocking-Terminals, etc. in collaboration.
Provide ‘smart-hand’ support at the site including on-call (per rotation schedule).
Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management and comply to and execute SOX controls.
Install, upgrade and replace selected software and hardware products according to Avery Dennison standards.
Deliver training on Avery Dennison’s software and computer systems, including group presentations, one-on-one training, and onboarding.
Qualifications
BSc/High School diploma or equivalent required with Information Technology courses or certification(s).
3+ years related experience performing routine software installations, program updates, and troubleshooting on computer, server, and network systems.
Good communication skills in English and Dutch language.
Understanding and experience with information systems environments, Google suite, and networking and server infrastructure.
A valid driving license and the ability to travel to support other sites or projects when needed.
Additional Information
What We Offer
Here’s a glimpse of the great benefits you can expect:
- Health & Financial Benefits:
*We offer a benefit for the supplemental package of mandatory health insurance.
*Access to Lyra, our confidential Employee Assistance Program, for personal and professional support.
*We provide a free health check every 4 years, and free fruit on-site.
*Mandatory participation to the Avery Dennison Pension Fund, employer pays ⅔ of the premium.
*Holiday allowance and a year-end allowance.
- Time Off & Flexibility:
*Annual Leave: Starting at 24 days, increasing to 26 days after 4 years (pro-rated).
*Extra Days: 13 additional days per year (+4% ATV allowance, pro-rated) and a bridge day off. Benefit from birth/parental leave in accordance with Dutch labor law, with fully paid partner leave. We also offer flexible working hours and hybrid work options for most positions.
Commuting & On-site Perks: Take advantage of free and enclosed parking in a well-located building, or opt for a commuting allowance/100% reimbursement for public transport.
Professional Development: Invest in your growth with a €500 annual individual training budget, access to lots of internal training/mentoring programs and a budget for hardware when working from home.
Why join Avery Dennison
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it’s like working at Avery Dennison. Learn more at www.averydennison.com. At Avery Dennison, we work with the biggest brands in FMCG, Apparel, Automotive and Pharma industry. Our European Headquarters in the Netherlands, founded in 1955 and since 2014 located in the Leiden Bioscience Park, is a collaborative and dynamic environment that supports all Avery Dennison businesses and employs approximately 500 talented individuals.The location serves as the central hub for European Leadership and other functions that support the wider European manufacturing and distribution network. The location features a state-of-the-art Research and Development Center.
Equal Opportunity Employer
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.
