Job Description
About Belle
Belle is building a new category of in-home healthcare for Medicare seniors—designed for engagement, prevention, and real-world outcomes. We combine a uniquely trained in-home workforce (Community Health Workers) with centralized clinical Care Management to support older adults with multiple chronic conditions.
We’re scaling quickly and investing heavily in care delivery excellence, compliance, and a member experience that feels personal—not institutional.
The Opportunity
Belle is hiring a Director of Care Management to lead our centralized Care Management team (Case Managers and Medical Assistants). This team is the clinical engine behind our model—reviewing in-home visit findings and member data, updating care plans, coordinating care, and ensuring members receive consistent follow-up month after month. This position reports to our Medical Director.
This leader will own day-to-day team performance and will be responsible for delivering a consistently high-quality, compliant, and scalable care management experience for Belle members.
This is a leadership role for someone who combines clinical credibility with strong operational instincts—someone who can build structure, coach teams, improve workflows, and operate with urgency.
What You’ll Do
- Lead and develop a high-performing care management organization supporting Medicare members with multiple chronic conditions.
- Drive consistent care plan execution, follow-up, and care coordination across the member population.
- Build and maintain operational structure: workflows, SOPs, escalation pathways, training standards, and performance management.
- Optimize care management workflows to support strong clinical outcomes while ensuring documentation quality, compliance, and accurate reimbursement.
- Partner closely with the Medical Director to ensure care management work is clinically aligned.
- Work cross-functionally with Billing/RCM, Clinical Ops, and Product/EHR teams to ensure care management work is well-documented, trackable, and operationally efficient.
- Establish and run quality assurance processes (audits, coaching loops, documentation standards, member experience reviews).
- Hire, coach, and retain strong frontline care management leaders and team members.
Who You Are
Required
- 5+ years in healthcare operations, care management, clinical program leadership, or related fields
- 3+ years managing teams with measurable performance expectations
- Experience supporting Medicare populations
- Strong understanding of care coordination, chronic disease management, and care plan execution
- Comfort operating in a fast-paced environment with real performance metrics
Strongly Preferred
- Direct experience with Chronic Care Management (CCM)
- Experience in Medicare Advantage, value-based care, or a scaling provider group
- Experience partnering with a Medical Director or clinical governance leader
- Experience leading care management in a telehealth-first, virtual care, or hybrid care delivery model
- Familiarity with EHR-based workflows (eClinicalWorks a plus)
What Success Looks Like
- Members experience best-in-class friendliness and high-quality support from the Care Management team.
- The care management team is well-trained, disciplined and predictable in meeting its performance expectations.
- Care plans and documentation are consistently complete, accurate, and compliant.
- The operation scales smoothly as member volume grows.
Why Belle
Belle is an opportunity to help build a new care model from the ground up—one that is operationally excellent, clinically responsible, and genuinely loved by members.
If you’ve wanted to lead care management in a way that is modern, measurable, and mission-driven, we’d love to meet you!
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
