Job description
Company Description
We are a multinational team of individuals who believe that, with the right knowledge and approach, technology is the answer to the challenges businesses face today. Since 2016, we have brought this knowledge and approach to our clients, helping them translate technology into their success.
With Swiss roots and our own development team in Lima and across the region, we offer the best of both cultures: the talent and passion of Latin American professionals combined with the organizational skills and Swiss mindset.
Job Description
This opportunity is for a full-time, 100% remote position. In this case, the selection process is conducted through Bertoni, but you would work with our client in the United States (outsourcing model).
About the client:
A large-scale global organization, a leader in its industry, with a strong international presence and a high volume of critical information that requires the highest standards of security and regulatory compliance.
Responsibilities:
• Complete the training associated with the client’s internal product “Archive 6.0,” specifically related to the migration from version 5.0 to 6.0, as determined by Professional Services leadership.
• Lead assigned customer migration projects from initial engagement through project completion, in accordance with Proofpoint’s defined project execution processes and procedures.
• Perform problem identification, system architecture definition, and implementation.
• Execute technical tasks including hardware/software specification, configuration, testing, and solution deployment.
• Participate in customer training sessions and knowledge transfer as needed.
• Interact with internal company and client managers to oversee and report on project timelines.
• Work collaboratively with other members of the Professional Services (PS) team and support staff.
Qualifications
• Relevant experience in consulting and direct customer interaction.
• Project management skills.
• Excellent written and verbal communication skills, as well as strong customer service skills.
• Comfort presenting and explaining technology to individuals with low technical knowledge.
• Patience under pressure.
• Ability to perform effectively in a fast-paced environment.
• Proven experience working with large cross-functional teams.
• Hands-on experience with Active Directory, Azure, and Exchange/M365.
• Functional knowledge of authentication methodologies such as SAML.
• Ability to work independently, adapt quickly, and maintain a positive attitude.
• Experience providing software support to Fortune 500 companies or other large-scale clients.
• Advanced conversational English.
Additional Information
Interview process stages:
- Interview with Bertoni Solutions.
- 1 to 2 interviews with the end client.
Additional details:
· Contract type: Independent contractor (no tax/insurance coverage). Gross monthly payment.
· Duration: 1-year contract, renewable annually.
· Schedule: Full-time, Monday to Friday, 8 a.m. to 5 p.m., U.S. time zones (Eastern to Pacific Time – schedule flexibility).
· Rate: USD 3,500/month, negotiable.
· Equipment: The contractor must use their own equipment (laptop/PC).
