Job Description
At the forefront of health tech innovation, CopilotIQ + Biofourmis is transforming in-home care with the industry’s first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ’s commitment to enhancing the lives of seniors with chronic conditions and Biofourmis’ advanced data-driven insights and virtual care solutions, we’re setting a new standard in accessible healthcare. If you’re passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!
What is the Telehealth Heart Failure Nurse role?
The Telehealth Heart Failure Nurse (LVN/LPN) shall monitor and screen incoming alerts, calls and chat communications. The Telehealth Heart Failure Nurse schedules and participates in audio-visual calls with patients participating in the chronic care remote monitoring program. They shall report abnormal values or other patient concerns to the Provider Team, which they shall work closely with. The Telehealth Heart Failure Nurse acts as a liaison for patients to ensure that all needs are met during monitoring. They shall work with all members of the clinical care team to enhance health care outcomes and take the initiative to ensure clinical care and related support services are made available to patients. They shall think critically and creatively about what is needed to provide virtual in-home support while assisting with the low-level tech support and troubleshooting for patients.
We are seeking full-time coverage Monday through Friday from 8:00 AM to 4:30 PM PST.
What you’ll be doing:
- Conduct patient onboarding via phone, providing a clear explanation of program goals and responsibilities.
- Register patients in the EHR system.
- Assist in reviewing patient records and documentation.
- Receive and perform follow-up calls and document all information obtained on the call in the appropriate charting systems and tools.
- Support participants’ physical and emotional wellness with a holistic health approach.
- Communicate concerns, changes in condition and all medical complaints to the Provider Team.
- Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved.
- Schedule task appointments in the EHR.
What you’ll bring:
- Must have a current, active, unrestricted LVN license in the state of California and be in good standing with the Board of Registered Nurses.
- A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred.
- Fluency in English and Spanish is required.
- Experience with patient phone triage either in-office or via telemedicine.
- Ability to learn and proficiently use multiple EMRs and various communication applications, including Google products.
- Must be comfortable with the virtual use of episodic vital sign monitoring devices.
- Ability to work from home in a HIPAA compliant environment is required.
- Some holidays may be required.
