Canary Technologies

Founded in 2017 by Harman Narula and SJ Sawhney, we provide hospitality software to modernize the hotel tech stack. We offer an AI-powered Guest Management Platform (GMS) that helps hotels streamline operations, increase revenue, and improve the guest experience.

Our core offerings include Canary AI, an artificial intelligence model built for hotels that streamlines guest communication, personalizes interactions, and supports team performance. Our platform also features Secure Transactions, which is PCI-compliant and prevents fraud, reducing chargebacks by up to 90%.

Our guest management solutions cover the entire guest journey, from discovery to departure. Products include AI Voice and AI Webchat for Hotels, Mobile Check-in (contactless and app-free), Hotel Tablet Registration, Hotel Kiosk Product, Smart Hotel Upsell Product, Hotel Checkout Product, and Hotel Digital Tipping Product. These tools enable digital check-in, facilitate room upgrades and amenity purchases, and manage guest interactions.

Our solutions are used by over 20,000 hotels in more than 100 countries, serving brands such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, IHG Hotels & Resorts, Preferred Hotels & Resorts, Radisson Hotels, TUI, Leading Hotels of the World, Dream Hotels, and Real Hospitality. We have been recognized by HotelTechReport as the #1 Guest Experience Platform for multiple years and received accolades like Fast Company’s Most Innovative Companies and the Deloitte Fast 500. Our platform integrates natively with major hotel property management systems, CRMs, payment providers, and other hotel operations systems.

Our mission is to help hoteliers thrive by creating innovative software solutions.

Our core values are:

• We are open, honest, and direct: Our teams share their beliefs and trust each other.
• We do it today, not tomorrow: We emphasize being first movers in our work and the industry.
• We are resourceful: Our employees create opportunities from existing resources and celebrate innovative solutions.
• We care: Our team shows commitment to achieving Canary’s mission daily.
• We make it happen: Our employees drive relentlessly towards results and go the extra mile.

We employ 201-500 individuals globally, with headquarters in San Francisco and New York City. We also have offices in London, Dallas, Manila, Singapore, Gurugram (India), and Mexico City.

Our team consists of hoteliers, technologists, and customer success professionals who are passionate about hospitality, travel, and customer service. Our culture is innovative, collaborative, and fast-growing, with a focus on building the future of hospitality. Employees are encouraged to think creatively and act proactively. Team members describe a fun and professional work environment, where innovation and collaboration are central. We value transparency, servant leadership, and grit, and invest in our people, providing opportunities to create real change for businesses and guests.

We offer a range of employee benefits and perks. These include Canary Days, which are monthly company-wide days off for recharging, giving us extended weekends or additional days off. We support employee growth through a Self Improvement Club, which includes monthly goal sharing and a budget for related purchases. We also offer Professional Development Chats with a budget for cross-functional development conversations.

Our travel benefits include Travel Reimbursement, a stipend for visiting our offices in New York, San Francisco, or Dallas. Employees also receive Personal Travel Reimbursement credit for hotel stays at Canary-partnered properties. Additional benefits include health insurance, flexible working hours, training and career development opportunities, regular team building events, and a focus on internal promotions. For office-based employees, our kitchens are stocked with fruit, snacks, coffee, and more. We also offer discretionary bonus and/or equity opportunities.