Job Description
Main areas of focus: Customer Service
Location: Remote - U.S. only.
Commitment: 8 weeks between May and August 2026, 20 hours per week
Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need for company sponsorship now or in the future.
JOB HIGHLIGHT
As the Supporter Experience Intern, you will gain valuable experience working with supporters, creating fundraising and marketing materials, and assisting with proactive donor outreach.
JOB SUMMARY
You’ll be responsible for leading with a customer service mindset as you triage incoming supporter inquiries via phone and email. You’ll work with the Supporter Experience team and other departments to resolve supporter issues and drive them towards resolution. You’ll report to the Supporter Experience Manager and play a key role in assisting the team with daily responsibilities and in creating your own unique project to support charity: water fundraisers or school groups.
YOU’LL BE RESPONSIBLE FOR…
- Responding to common email inquiries from supporters
- Covering overflow phone support during peak times
- Reviewing the Donor Journey, identifying any needed updates, and suggesting improvements
- Updating marketing collateral for fundraisers, school groups, or Water Walk participants
- Reviewing and suggesting updates for the charity: water kids page
- Creating a “Get Started” packet to be emailed to new fundraisers
- Assisting with handwritten cards or other efforts for personal outreach to supporters
YOU MUST HAVE…
- Passion for customer service, problem-solving, and building meaningful relationships
- Exceptional interpersonal, oral, and written communication skills
- Proficiency in working with Mac products and Google applications
AN ADDED PLUS IF YOU HAVE…
- Experience with customer service and management tools like Zendesk, Dialpad, and/or Salesforce
- Experience with marketing tools and platforms like Sprout Social, Contentful, and Iterable
- Experience managing social media accounts on Facebook, Instagram, Twitter, YouTube, and TikTok
TEAM OVERVIEW
The Supporter Experience team is dedicated to providing best-in-class mission-driven customer service supporting retention and offline experiences/engagement. We serve as a bridge between fundraising and creative teams to curate impactful experiences that support retention and impact the bottom line.
HIRING TIMELINE
This role was posted on April 6, 2026 and will remain open for approximately 30 days.
SALARY
This is a non-exempt role with an hourly rate of $17.00 - $19.00 an hour.
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
