Job Description
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
As a Staff Data Scientist - Growth and Marketing, you’ll be seen as a thought leader among Growth, Marketing, and Revenue partners to help them be rigorous and thoughtful on how to best use data. You will bring an experienced perspective among the team to inform their roadmaps, shape their thinking, and drive outcomes. You will contribute directly to the growth of the company, via streamlining marketing measurement and approaches, leveraging statistical rigor via modelling & causal inference to teams, and via identifying new opportunities for continued and sustained impact across the org.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Partner with Growth, Marketing, Revenue, and Operations to turn ambiguous business questions into clear analytical recommendations that influence strategy and decision-making
- Build and iterate on lead, account, and ICP scoring models that help reps prioritize efforts and partner with Ops on data-driven territory design
- Develop models to analyze successful high-performer rep patterns to optimize onboarding and productivity
- Architect and maintain a trusted marketing measurement framework (e.g. MMM, incrementality testing [geo tests, holdouts, lift studies]), & align on consistent metric definitions (e.g. CAC, conversion, retention)
- Develop spend optimization & channel allocation frameworks that account for saturation, diminishing returns, and the tradeoff between short-term acquisition and long-term outcomes
- Apply causal inference methods (DiD, synthetic controls, quasi-experiments) to own channel-level incrementality measurement, with clear decision rules & guardrails for each approach
- Design and scale repeatable experimentation frameworks for channel, creative, and audience testing, increasing velocity without compromising rigor
Requirements
- 7+ years in data science/analytics roles, at least 3 of those years with Marketing, Sales, and/or Revenue teams
- Demonstrated ability to navigate an ambiguous data environment, with start-up experience preferred related questions and provide approaches with appropriate statistical rigor to a wide variety of stakeholders
- Familiarity with CRMs (e.g. Salesforce), Marketing Platforms, and the metrics / terminology associated with them (CAC, Opps, etc.)
- Experience with modeling work that spans at least some of: MMM, LTV, Lead Scoring, Attribution Modeling, and Segmentation
- Strong technical proficiency: SQL, Python or R, modern ELT/ETL, OLAP databases (e.g., Snowflake), dbt, BI tools (e.g., Tableau, Hex), and experience setting up and scaling experimentation programs (A/B tests, causal inference, lift measurement)
- Excellent ability to communicate, collaborate, and influence business partners at all levels
- Bonus: Healthcare Experience, Start-up Experience
- Passion for mission-driven work in mental health or healthcare settings and a desire to apply your skills to improve outcomes
- Please note: candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $190,000 and $270,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-hybrid
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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