Job Description
Chronic Care Staffing is Hiring a Patient Assistance Program Coordinator - CMA!
Location: Remote (Work from Anywhere)
Schedule: Full-Time
Pay Rate: $18.00 - $19.00 per hour
Employment Type: Contract (Initial 13-Week Term with Renewal Options)
Overview
Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) to serve as a Patient Assistance Program (PAP) Coordinator. In this role, you will help uninsured, underinsured, and underserved patients gain access to life-changing prescription medications through pharmaceutical manufacturer assistance programs.
You will act as the primary coordinator for PAP applications, patient outreach, provider communication, and medication renewal tracking, ensuring patients maintain uninterrupted access to critical therapies. This position is ideal for a highly organized healthcare professional who enjoys patient advocacy, care coordination, and administrative healthcare operations.
Responsibilities
Application Management
- Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications.
- Utilize the Med Data platform to manage application workflows.
- Ensure all required documentation is complete and accurate before submission.
Patient Intake & Coordination
Communicate with patients to obtain necessary documentation, including:
- Proof of income
- Household information
- Income attestations
- Required consent forms
Educate patients on application requirements and status updates.
Provider Engagement
Coordinate with clinic providers and prescribers to obtain:
- Wet signatures
- Electronic authorizations
- Prescription documentation
Maintain efficient communication between providers and pharmacy teams.
Refill & Lifecycle Tracking
- Manage an active pipeline of approximately 120 applications and renewals per month.
- Track medication refill schedules and pickup dates.
- Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions.
Interdepartmental Coordination
- Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries.
- Ensure seamless coordination between patients, providers, pharmacies, and manufacturers.
Compliance & Documentation
- Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems.
- Scan, upload, and organize all documentation according to company standards.
- Ensure compliance with OSV, FTCA, and applicable healthcare regulations.
Must Have
- Active Certified Medical Assistant (CMA) credential.
- Experience working in a healthcare setting.
- Proficiency with Electronic Health Record (EHR) systems.
- Strong understanding of medical terminology.
- Excellent organizational and documentation skills.
- Strong verbal and written communication abilities.
- Ability to manage multiple deadlines and workflows simultaneously.
- Comfortable working independently in a remote environment.
- High attention to detail and commitment to patient advocacy.
Nice to Have
Experience with NextGen EHR.
Willingness to train and transition to eClinicalWorks.
Experience with Patient Assistance Programs (PAP).
Familiarity with pharmacy operations, care coordination, or prior authorization workflows.
Experience working with underserved patient populations.
Bilingual English/Spanish communication skills.
Experience using medical interpretation or translation services.
Fully remote work environment
Meaningful patient advocacy role
Competitive contract compensation
Comprehensive onboarding and training
Opportunity for contract renewal and long-term placement
Professional growth within healthcare operations
Collaborative and mission-driven team culture
