Job Description
We are looking for a Patient Sales Coordinator to support patient conversion, enrollment, and communication efforts across our clinical programs.
This role focuses on building relationships with prospective patients, following up on inquiries, guiding individuals through our services, and increasing enrollment in our GUIDE Program, coaching services, and provider consultations.
The ideal candidate is empathetic, organized, proactive, and confident communicating with patients and families navigating cognitive health concerns. This person will also act as a key liaison between the marketing team and the medical/operations team to ensure smooth communication, alignment, and patient experience throughout the enrollment journey.
Responsibilities
Patient Outreach & Enrollment
- Respond to incoming patient inquiries and leads promptly
- Conduct outbound follow-up calls, emails, and messages
- Educate prospective patients about consultations, coaching services, and GUIDE Program offerings
- Guide patients through scheduling and enrollment processes
- Follow up with eligible patients to support GUIDE Program enrollment completion
- Maintain consistent communication and relationship-building with prospective patients and families
Coordination & Operations
- Serve as the communication bridge between marketing and medical/operations teams
- Coordinate outreach efforts with clinic scheduling capacity and operational workflows
- Provide feedback regarding patient concerns, trends, and conversion barriers
- Maintain accurate documentation and communication records in internal systems
- Track outreach activity, conversions, and enrollment metrics
- Identify opportunities to improve onboarding and patient conversion workflows
Community & Growth Support
- Support clinic growth initiatives through structured outreach efforts
- Assist with community relationship-building and patient engagement initiatives when needed
Four core tasks:
Handle incoming new patient calls, reaching out to people who have been contacted
Closing sales from interested people
Source the current pool of patients that might be eligible for the medicare program
Re-engaging with patients
Offering the GUIDE program
Strong written and verbal English communication skills
Sales experience
Empathetic and compassionate.
Excellent interpersonal and relationship-building abilities
Experience in healthcare outreach, patient coordination, customer success, enrollment support, sales, or marketing coordination
Ability to communicate empathetically and professionally with patients and families
Highly organized, proactive, and detail-oriented
Comfortable handling outbound follow-up and patient communication consistently
Ability to work independently while collaborating across teams
Reliable internet connection and dedicated remote workspace
Availability to work Monday–Friday, 8:00 AM – 5:00 PM Pacific Time
Ability to maintain HIPAA compliance and confidentiality
Must be located in Latam
Nice-to-Haves
Experience with healthcare enrollment or Medicare-related programs
Experience in functional medicine, wellness, senior care, or cognitive health environments
Familiarity with CRM or EHR systems
Experience with:
- Cerbo EHR
- RingCentral
- Slack
Background in healthcare marketing coordination or lead management
