Job Description
Chronic Care Staffing is Hiring a Remote RPM Coordinator (CMA/RMA)!
Location: Remote
Employment Type: Full-Time
Schedule: Full-Time
Pay Rate: $17 – $19 per hour
Benefits: Paid Time Off, Health Care, Dental, Vision, Growth Opportunities, Pay Reviews
Overview
Chronic Care Staffing is seeking a compassionate and detail-oriented Remote RPM Coordinator (CMA/RMA) to support patients living with chronic or high-risk conditions through Remote Patient Monitoring (RPM) services.
In this role, you will monitor biometric health data, educate patients on device usage, identify abnormal readings, and coordinate timely follow-up with healthcare providers. This is an excellent opportunity for a certified medical assistant who thrives in a remote care environment and enjoys making a direct impact on patient outcomes.
Key Responsibilities
- Conduct patient onboarding and provide device education for new RPM enrollees
- Monitor daily biometric data (blood pressure, glucose, weight, oxygen saturation, etc.)
- Identify abnormal readings and follow escalation protocols to notify providers
- Perform monthly RPM engagement calls to assess patient condition and address concerns
- Troubleshoot device connectivity and patient usage issues
- Communicate effectively with patients and caregivers regarding goals and progress
- Support patient self-management and adherence to individualized care plans
- Coordinate with healthcare teams to ensure timely responses to alerts
- Document all patient interactions accurately in EHR and RPM platforms
- Ensure compliance with CMS RPM billing and documentation guidelines
- Meet productivity expectations for monitoring, outreach, and follow-up
- Represent Chronic Care Staffing with professionalism and empathy at all times
Must Have Qualifications
- Active, unencumbered CMA or RMA certification
- Current BLS certification
- Strong ability to communicate clearly and compassionately via phone or messaging
- Excellent documentation, time management, and critical thinking skills
- Experience working with EHR systems and cloud-based healthcare platforms
- Familiarity with Google Suite
Nice to Have (Optional)
- Strong understanding of RPM protocols, workflows, and monitoring platforms
- Ability to recognize and respond appropriately to clinical red flags in biometric data
Home Office Requirements
- HIPAA-compliant workspace free from distractions
- Private room with a lockable door to prevent accidental PHI exposure
- Reliable high-speed internet connection
- CCS-approved computer setup with dual monitors
Physical Demands
Extended computer-based work, typing, and repetitive motion
Vision and hearing required for patient communication and monitoring tasks
Reasonable accommodations may be provided with advance notice
Paid Time Off
Health Care Coverage
Dental Insurance
Vision Insurance
Growth Opportunities
Pay Reviews
