Integrity-Honesty-Transparency

We are a consumer news and advocacy group founded in 1998. Our platform provides verified consumer reviews, news, complaints, and resources to help people make informed purchasing decisions.

We collect and verify consumer reviews through detailed forms and phone interviews. Our staff moderates these reviews to ensure authenticity. We publish expert buyers’ guides for categories like extended car warranties, home warranties, walk-in bathtubs, moving companies, solar energy, and mortgage lenders. Our platform also has tools that recommend brands based on your needs and budget.

Our telephone concierge team works out of our Tulsa, Oklahoma headquarters. We’ve protected over 359,000 consumers through our concierge service and connected more than 6 million consumers with suitable brands.

Our mission is to give consumers an advantage for important purchases and help them make confident, informed decisions.

Our operations are guided by our core values:

• We raise the bar: This means we’re ambitious, make data-driven decisions, and focus on impactful work.
• We win as One Team: This means prioritizing team goals over individual ones. We value humility, transparency, honesty, reliability, and mutual accountability.
• We care: This means we’re dedicated to consumers and brands, go the extra mile, and address root causes.

ConsumerAffairs has a diverse, global team, with hundreds of employees worldwide and headquarters in Tulsa, Oklahoma. The company has a fun, creative, and entrepreneurial environment.

The culture values data-driven innovation, intellectual curiosity, and grit, focusing on collaboration and teamwork. Employees are encouraged to serve consumers, customers, and colleagues.

ConsumerAffairs was named a “Built in Employers Best Places to Work” in 2022 and 2024, and “Best Places to Work in Oklahoma” in 2022 and 2023. Employee feedback often mentions personal development and growth opportunities, strong team connections, autonomy, and a value for diverse identities, ideas, and thinking.

We offer comprehensive health, dental, and vision coverage, along with retirement plans that include a company-matched 401k.

• We provide open paid time off, life insurance (basic, voluntary, and AD&D), and additional paid time off for vacation, sick days, and public holidays.
• Family leave, including maternity and paternity, is provided, as are short-term and long-term disability benefits.
• We support employee growth through training and development opportunities.
• We offer flexible work options, allowing you to work remotely or at our Tulsa office. We also promote a diverse and inclusive work environment.