Job Description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Who We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.
Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)
With Convoso, the future is bright as we continue to evolve our technology.
The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.
Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT, PA.
The Job:
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We are looking for … a highly organized and detail-oriented Product Operations Analystto support the daily operations of the Product organization.
This role helps ensure the Product team runs efficiently by coordinating meetings, maintaining operational systems, tracking progress across key initiatives, and keeping product information organized and up to date.
You will work closely with Product Managers, Product Marketing, the Product Leadership team and other cross-functional teams to help drive execution of product initiatives and improve operational processes.
This role is ideal for someone early in their career who enjoys organization, project coordination, data tracking, and operational problem solving.
What You’ll Be Doing:
Product Team Operations
- Coordinate product team meetings including scheduling, agendas, notes, and follow-ups
- Facilitate prep for product team meetings such as roadmap reviews, product release reviews, and product planning sessions
- Send reminders and ensure follow-up actions are tracked and completed
- Help maintain documentation, templates, and operational processes used by the Product team
Product Program & Project Tracking
- Maintain project tracking tools including Asana, Jira Product Discovery, and other applicable internal dashboards
- Track milestones, dependencies, risks, and status updates across product initiatives
- Prepare program status updates for product leadership
- Surface blockers or decisions required to keep initiatives moving forward
- Ensure tasks and milestones remain updated and accurate across product systems
- Assist with beta program coordination and feedback tracking
Documentation & Knowledge Management
- Maintain the Product team’s Confluence workspace
- Organize documentation including product plans, release notes, and internal enablement materials
- Maintain standardized templates for product processes
- Ensure product information stays current and easy for other teams to access
Cross-Functional Collaboration
- Coordinate collaboration between Product, Engineering, Product Marketing, Customer Success, Sales, and Support
- Help schedule and organize cross-team working sessions
- Track follow-ups and deliverables across departments
- Ensure stakeholders stay informed on key updates and timelines
Who You Are:
- 1–3 years of experience in operations, administrative support, project coordination, or similar roles
- Strong organizational skills and high attention to detail with the ability to manage multiple tasks and priorities
- Excellent written English skills, including note-taking, documentation, and clear communication
- Comfortable working independently in a remote environment
- Strong problem-solving mindset with the ability to identify gaps and follow up on action items
Work Perks Worth The Hype:
- Competitive compensation package
- HMO Coverage for Employee plus one dependent (After Regularization)
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- Leadership Development Program
- Company Outings
- On and offsite team building events
- Paid training for departments
- Windows laptop
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Daily catered lunches
- Happy Hours
- Monthly Massages
