Job Description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
We are seeking a Senior QA Engineer who will own end-to-end quality for complex features and systems. This role is ideal for a deeply technical QA professional who thrives in ambiguity, excels at API and system-level testing, and can independently lead testing efforts from design through post-release validation.
This is not a junior or execution-only role. You will be expected to influence quality decisions, identify risks early, and partner closely with Product and Engineering teams — including on AI-powered features and workflows.
The QA Engineer on this team will be responsible for developing the testing strategy for our new software products while advocating for high quality standards across our entire process and product. The QA Engineer must become a subject matter expert on everything we build and test.
The ideal candidate has a strong software development foundation, experience using reliable and scalable test frameworks, incredible attention to detail and a passion for the discipline of software validation.
You need to love wearing multiple hats, getting your hands dirty and power through crunch periods.
Responsibilities summary:
Own manual QA execution for complex features and releases
Design and execute comprehensive test strategies and test plans
Perform advanced API testing (functional, negative, edge cases)
Validate backend workflows, data integrity, and multi-service interactions
Lead exploratory and risk-based testing for high-impact areas
Participate actively in:
- Requirements reviews
- Design discussions
- Sprint planning and retrospectives
Ensure thorough pre-release and post-release validation
Clearly document and communicate defects, risks, and quality status
Test AI-driven features, including:
- AI agents and automated workflows
- Rule-based + model-driven logic
- Non-deterministic outputs
Design validation strategies for:
- Edge cases and failure modes
- Data and prompt variability
- Regression testing of AI behavior
Collaborate with Engineering and Automation QA on AI quality coverage
Partner with Automation QA Engineers by:
- Identifying high-value automation candidates
- Reviewing automation coverage for risk alignment
Validate CI/CD-driven builds and deployments
Participate in release readiness and go/no-go discussions
Use logs, metrics, and system behavior to improve test coverage
Who You Are:
Must-Have
- 5+ years of QA experience with a strong manual testing focus
- Expert-level API testing experience (Postman or similar)
- Strong understanding of backend systems and service-based architectures
- Experience testing complex, distributed systems
- Proven ability to work independently on complex projects
- Excellent analytical, problem-solving, and communication skills
- Solid understanding of Agile / Scrum QA practices
Strong Plus
- Experience testing AI-powered systems or agents
- SQL and data validation experience
- Familiarity with CI/CD pipelines and release workflows
- Experience collaborating with automation teams
- Exposure to monitoring/logging tools (Datadog, Splunk, etc.)
Work Perks Worth the Hype:
- 100% covered premiums for employees + dependents (spouse + up to four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
