Job Description
Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritising foot health and well-being.
What’s your Mission?
- Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
What we look for:
- Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
What we Offer:
Start Date: March 2026.
Hours: Full-Time 39 hours/week.
Work Schedule: Monday to Friday between 9:00 am & 6:00 pm.
Salary: €18.095 gross per year.
Holidays: 24 calendar days.
Work Model: Hybrid.
Training: 1 week of training from Monday to Friday - 9:00 am to 6:00 pm.
Office Location: Barcelona (La Sagrera).
Additional Perks:
Career Growth: Ongoing training and development.
Health Benefits: Discounted health insurance.
Skill Development: LinkedIn learning and certifications.
