Job Description
About CSN Collision
CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence, knowing their vehicle has been restored to pre-accident condition. Since 2002, CSN has grown into a leading collision repair network with over 400 locations across the United States, Canada, and Italy. We provide best-in-class support through performance training, data insights, vendor partnerships, marketing, and strategic growth initiatives.
Position Summary
CSN Collision is seeking a strategic and relationship-driven Senior Account Manager to support and grow our insurance partnerships across the U.S. market.
This role is primarily focused on account management, relationship development, and partner satisfaction, ensuring our insurance partners receive exceptional service and consistent performance across our network. The successful candidate will act as a trusted advisor, working closely with both external partners and internal teams to drive long-term success.
While this role includes identifying opportunities for growth within existing accounts, the primary focus is on retention, relationship management, and operational alignment, rather than new business development.
Key Responsibilities
- Account Management & Relationship Development
- Serve as the primary point of contact for key insurance partners
- Build, maintain, and strengthen long-term relationships through regular communication and engagement
- Act as a trusted advisor to partners, understanding their needs and aligning CSN / 1Collision services accordingly
- Ensure a high level of partner satisfaction and proactively address concerns or escalations
- Identify opportunities to expand partnerships within existing accounts
Client Experience & Performance Management
- Monitor account performance, service levels, and key performance indicators (KPIs)
- Work closely with partners to review performance and identify areas for improvement
- Ensure consistent delivery of service standards across the network
- Support resolution of issues in a timely and professional manner
Cross-Functional Collaboration
- Partner with operations teams to ensure insurer expectations are clearly communicated and executed at the shop level
- Collaborate with finance and billing teams to ensure accurate and efficient processes
- Support implementation of partner-driven initiatives across the network
- Align with leadership on performance goals and strategic priorities
Strategic Support & Growth Within Accounts
- Identify opportunities to increase value within existing partnerships
- Support strategic initiatives to strengthen insurer relationships and network performance
- Contribute to long-term account planning and retention strategies
Market Awareness & Industry Engagement
Stay informed on industry trends, insurer expectations, and competitive landscape
Represent CSN / 1Collision at industry events, meetings, and partner engagements
Build strong relationships with key stakeholders and decision-makers
7–10+ years of experience in account management, insurance services, or a related field
Strong background in collision repair, insurance, or automotive-related industries (preferred)
Proven experience managing and growing key accounts
Bachelor’s degree in Business, Marketing, or a related field is considered an asset
Excellent communication, presentation, and relationship-building skills
Strong problem-solving and conflict-resolution abilities
Ability to work independently and manage multiple priorities in a remote environment
Core Competencies
- Relationship Management: Builds trust and maintains strong, long-term partnerships
- Customer Focus: Committed to delivering high levels of client satisfaction
- Communication: Clear, professional, and effective communicator
- Collaboration: Works effectively across teams and functions
- Accountability: Takes ownership of responsibilities and delivers results
- Strategic Thinking: Understands how to drive long-term value within accounts
Travel Requirements
Regular travel within the United States is required to support client meetings, account reviews, and industry events
Travel is estimated at 25%, depending on business needs
Flexibility to travel as required, including short-notice travel
Competitive base salary
Bonus structure based on performance
Comprehensive benefits package
401(k) plan
Opportunity for growth within a rapidly expanding North American organization
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
